How to Cancel Service
The 24 Hour Fitness company provides club memberships, classes and personal training for individuals who want to get in shape, lost weight or both. In order to utilize gym space, you have to purchase a membership to the club. Memberships are sold as a binding contract ranging from 30 days to three years, depending on the contract you choose.
You can learn more about the available contract terms for 24 Hour Fitness memberships on the Member Types page located at http://www.24hourfitness.com/membership/member_types/.
If you need to cancel your service, you may want to start by placing a freeze on your account. The freeze policy states that customers can freeze the account if they are medically disabled, awaiting transfer to a new job location or you have been deployed as active duty military. The minimum timeframe for an account freeze is three months and the maximum timeframe is six months.
There is no mention of how to cancel your 24 Hour Fitness membership and gym memberships are notoriously difficult to cancel. You can call 1-866-308-8179 to cancel your membership. The customer service representative will walk you through the cancellation process. You may be asked to provide verification of a move or medical condition if you are cancelling for that reason. If you simply wish to cancel your membership and you are still under contract with 24 Hour Fitness, you may be required to pay the remaining months on the membership of pay a hefty cancellation fee.
If you need to send verification information to cancel your 24 Hour Fitness membership, you can send the required documents to:
24 Hour Fitness
PO Box 2689
Carlsbad, CA 92018
Is There an Early Termination Fee?
We believe there is an early termination fee associated with cancelling your 24 Hour Fitness membership, but there is no mention of a fee on the company website. We foraged through several online sites where customers have complained about cancelling 24 Hour Fitness memberships. It appears there is no cancellation fee, per se, but the company requires a 30-day notice of cancellation, so you will be charged an additional month’s fee after you cancel. In addition, when you sign up for a 24 Hour Fitness membership, you are required to pay the first and last month’s membership fee, so the company actually keeps two-month’s fees when you cancel your membership..
Early Termination Policy
We could find no early termination policy for 24 Hour Fitness. We found a long list of customers that claimed the policy states customers must give 30-day’s notice to cancel, but not all cancellations were processed as requested.
Will They Work With Me to Avoid Cancel Fees?
The 24 Hour Fitness company will work with you to cancel your membership, but you will be charged at least one additional month in the process. After cancelling, we advise you to call back within the next 30 days to make sure the company did not freeze your account instead of cancelling. A freeze is only temporary and your account will be charged again after the freeze is lifted.