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Cancel Boost Mobile

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    How to Cancel Service

    Boost Mobile is a no-contract cell phone company that provides cell phones, cell phone plans, mobile Internet and data plans for customers who are tired of having to deal with a long-term mobile contract. Boost is available in many metropolitan and surrounding areas, but smaller towns are not typically covered by the Boost Mobile coverage map.

    Cancelling your Boost Mobile contract is simple – don’t pay your bill. But, what happens if you want to take your number with you to another cell phone company. You may have to pay a pseudo early termination fee to Boost Mobile while you are waiting for your cell phone number to be ported to another company.

    If you wish to contact Boost Mobile about cell phone porting or cancelling your account, call customer service at 866-402-7366. There have been multiple complaints about the Boost Customer service department, so you may have to be patient when making the call.

    Information on service cancellation with Boost Mobile is located at: http://support.boostmobile.com/faq/data/faq.php?topic_id=501

    Is There An Early Termination Fee?

    Boost Mobile does not charge an early termination fee, but if you want to port your cell phone number to a new company you may have to pay two cell phone bills until the port is complete. That could end up costing as much as a small early termination fee. You should definitely contact customer service before canceling your Boost Mobile service to find out if you need to maintain your account until the port is complete.

    Early Termination Policy

    According to the Boost Mobile website, all accounts are pre-paid. This means you pay for your account in advance and you don’t have to pay an early termination fee because there are no contracts with Boost Mobile. If you have your account on auto-reBoost, you’ll need to contact customer service to cancel the automatic payment.

    Will They Work With Me to Avoid Cancel Fees?

    There are no cancel fees associated with cancelling Boost Mobile service, but there is a fee if you choose to reactivate service. The reactivation fee is $10. If your account sits idle at $0 balance for 60 days, the account automatically cancels at no charge. If there is no use on the account for 90 days, the account automatically cancels at no charge.

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    27 Comments on “Cancel Boost Mobile
    1. Boost Mobile customer support will not talk to anyone that wants to cancel their phone service. They just hang up on you. I do not recommend having phone service with Boost Mobile they are so uncooperative. I have called many times and sent emails without any cooperation from Boost Mobile. Do not have phone service with Boost Mobile unless you just want problems.

    2. you can not cancel the phone service and they will keep charging you even though you do not have service. Do not do business with Boost Mobile!

    3. They will turn your phone service off and just keep on charging you for service you do not have. They will not cooperate with anyone that wants to cancel.

    4. I understand changing your technology but raising our rates from 10cents a minute to 25 is stealing
      The whole family now has ATT phones

    5. I called and the rep told me that he couldn’t cancel my account because it was “active” and they didn’t do refunds. He said that I should call back on the day my next payment was due! I told him that was the most ridiculous thing I had ever heard and to cancel now! He did…I will be watching to see if my credit card is charged next month.

    6. I knew from previous comments that I was in for a rough ride when trying to cancel the Boost account. I had gone in with the Boost phone and cancelled the automatic payment but couldn’t find a way to actually cancel the account. Thank you “Gretchen” for that toll free number. First I picked option #3 because I didn’t hear the first option and the woman there asked “why are you cancelling this account?” After telling her why, she said, I’ll have to connect you with the department that takes care of that. The next person said, “Why are you cancelling this account?” After telling him why, he said, “I need to connect you with the Cancellation Department.” I said, “The woman who transferred my call to you said you ARE the Cancellation Department.” After a long pause at his end, he said he’d transfer me. The third person asked “Why are you cancelling this account?” After explaining and giving her my Boost phone number and password, she said, “We don’t cancel Boost accounts. You just stop paying and after 60 days on non-payment, your account is dropped.” I told her I had tried to cancel the auto-pay and she said the account does show the auto-pay was cancelled so now I’ll be checking my account to be sure the monthly fee isn’t charged. No-one should buy a Boost phone … but I’m sure people won’t see this message until it’s too late and they’re already stuck with a Boost account. Anyway, call 1-800-467-0890 and you’ll eventually get it done … or just don’t pay on the account for 60 days, lol.

    7. guys, boost mobile is a PRE-Pay service. There is no need to cancel. Simply stop paying the bill, in 60 to 90 days of no payment the number will be put back into a pool of numbers that can be used to activate new phones. This is how all prepays work. If you are having trouble with autodeductions logg into your account at boostmobile.com and change your plan to the daily or min by min plan and simply not use the phone. Most cases you can do things yourself, just take the time to attempt to do so.

    8. What a nightmare to get this done. I got this number from a comment above CALL THIS NUMBER
      1-800-467-0890 the lady tried to put me back to the automated system but don’t let them tell them you want to be taken off auto boost payments and need to cancel. They transferred me to a gentlemen who helped me right away.

    9. What can i do to deactivate a phone thats supposably is till on use..because some lady sold me her phone n i dont have no contact with her n i need her pin to deactivate….i need help!! What should i do?

    10. Thank you to Gretchen for providing the customer service # 1-800-467-0890. I was on Auto-Reboost and couldn’t change to manual payments on my account so I could just not pay it; in fact it said I was on manual payments already, even tho I’ve never made a manual payment. I called the number above and was put through to a gentleman who took my details and cancelled the auto payment. He said I would receive a text saying I’d been unenrolled from Auto-Reboost, and not two minutes later I did. Easy.

    11. I just changed my contract from a monthly plan to “Pay as you go” and don’t have any funds added in my account. I read that if you change your plan, it automatically cancels your Auto Re-Boost, so I’d have to manually add funds here. I plan to just not add any. I think they will eventually remove the account after a certain period of inactivity.

      Anyone else done this?

    12. If you get charged to your bank account, just have the bank cancel the payments. that’s what they told me at boost today and I’m sure it will work

    13. Boost mobile is like any other company that get too big. The cant micromanage at any level of customer service. They work off the principle that why the fuck should we care about losing a customer, when there is 2 more waiting to fill their void. As a CEO I would feel like a robotic sheep that follows the typical pre scripted direction for life. They are NOT soulful, creative, compassionate, personalities, they really are one dimensional in their mentality. They could care less about complaints, they are like most politicians,a body with no soul. I am so happy I am not like them. I would like to get them in a boxing ring for charity, and bust their fucking nose, break their jaw, and show them what a real man can do. They are pussies, and if they are a woman ceo, then they fuck cock without emotion, they get the same pleasure from dildos.

    14. iv been a boost customer for 6 years an had n trouble with service. well i lost my service on 10/29/2013 called boost an now there telling me theres no service in my area wtf where did it go ? so screw boost im done with there lies an bullshit,

    15. I’m trying to “unenroll” as the “reboost” payment is supposed to go through today and I switched to Republic Wireless (a much better company BTW). First I tried the “change your plan link” and checked “manual pay”, but it won’t let you change to manual pay, it says: “We’re sorry, but we are unable to process your change request. You are already enrolled in this same Boost Mobile® price plan, payment option, or add-on. Please review the request you entered to make certain you selected the appropriate options.” thus claiming I was already on manual pay. In the morning I’ll try the number given by Gretchen above. I also just called my credit card company and told them to refuse any charges from Boost Mobile, but they tell me it can take up to a month for these to take effect. I would not recommend that anyone give their credit card # to these crooks. They seem to do everything possible to keep you from cancelling the autopay.

    16. oh man… I had boost mobile for like 7 or 8 months and I liked it until I wanted to switch over to Verizon and now my boost phone still has the same number that my Verizon has… some people cant text me and its super annoying because I think they are still going to my boost phone… I hate it and nobody helps on the phone!! and you cant put a phone that you bought on boost’s website onto another plan! ugh!!

    17. Boostmobile is a ripoff company! I just made a payment and hours later bought a iphone 6. Cancelled payment online and when I called to get my account number for T Mobile representative and transfer my number over I was told I can get money refunded. Called back and new representative told me since I cancelled my service I can’t get back my payment! !! Now if I had cancelled the payment and still ‘ve with them that would be different! They are some money hungry dishonest
      company! Don’t do buisness with them! Also, their reception is horrible!
      Losing $45 hurts but a nice investment with T Mobile:’)

    18. I have been using Boost mobile since way back when they were the ONLY pre-pay I found with a smartphone. Customer service was never their strong point, but to be blunt, who cares? It always worked for me. Now I AM switching to Ting, but only because my usage is so low that it just makes more sense, but if I end up “best buds” with THEIR customer service department then somethin ain’t right.

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