How to Cancel Service
Comcast is one of the leading cable companies in the United States. The company also offers Internet and phone services for residential and business customers. Comcast customer service, like all other cable companies is more than willing to see new promotions to new and existing customers, but once the deal is signed, they may not be so thrilled about cancelling your service.
If you need to cancel services with Comcast, call the customer service department at 800-XFINITY. If there is a remaining time minimum on your current contract with Comcast, you will be required to pay the early termination fee for the contract unless you can convince the customer service department to waive the fee.
If you are ready to cancel Comcast service, but want to read more, visit: http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html
Is There An Early Termination Fee?
There are early termination fees associated with many of Comcast’s services. We read through the Comcast forum and there were early termination fees up to $1,500 for some cancellations. We did find verification in the residential and business customer terms and conditions of early termination fees if the customer has agreed to a minimum time agreement by accepting a promotional price for services. However, each promotion has a different set of terms and conditions thus customers must read the fine print to find out the particular early termination fees for each package.
Early Cancellation Policy
According to the terms and conditions of Comcast service, customers can cancel month-to-month services at any time without an early termination fee, but we’re not sure this is the case. We read of customers being charged early termination fees for business accounts after five years with Comcast.
If a customer cancels a promotional plan that was entered into with a time minimum, the customer must pay an early termination fee as outlined in the contract for service.
You must return all equipment to Comcast to prevent additional fees for non-returned equipment. The fees for equipment will vary based on the age and condition of equipment and may be more than the early termination fee.
Will They Work With Me to Avoid Cancel Fees?
We are not sure the average customer will receive much help from Comcast customer service. Just one of the threads on the Comcast forum reaches from 2010 to 2012 talking about early termination fees and how some customers were charged more than $1,000 in fees.