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Cancel Comcast

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    How to Cancel Service

    Comcast is one of the leading cable companies in the United States. The company also offers Internet and phone services for residential and business customers. Comcast customer service, like all other cable companies is more than willing to see new promotions to new and existing customers, but once the deal is signed, they may not be so thrilled about cancelling your service.

    If you need to cancel services with Comcast, call the customer service department at 800-XFINITY. If there is a remaining time minimum on your current contract with Comcast, you will be required to pay the early termination fee for the contract unless you can convince the customer service department to waive the fee.

    If you are ready to cancel Comcast service, but want to read more, visit: http://www.comcast.com/Corporate/Customers/Policies/SubscriberAgreement.html

    Is There An Early Termination Fee?

    There are early termination fees associated with many of Comcast’s services. We read through the Comcast forum and there were early termination fees up to $1,500 for some cancellations. We did find verification in the residential and business customer terms and conditions of early termination fees if the customer has agreed to a minimum time agreement by accepting a promotional price for services. However, each promotion has a different set of terms and conditions thus customers must read the fine print to find out the particular early termination fees for each package.

    Early Cancellation Policy

    According to the terms and conditions of Comcast service, customers can cancel month-to-month services at any time without an early termination fee, but we’re not sure this is the case. We read of customers being charged early termination fees for business accounts after five years with Comcast.

    If a customer cancels a promotional plan that was entered into with a time minimum, the customer must pay an early termination fee as outlined in the contract for service.

    You must return all equipment to Comcast to prevent additional fees for non-returned equipment. The fees for equipment will vary based on the age and condition of equipment and may be more than the early termination fee.

    Will They Work With Me to Avoid Cancel Fees?

    We are not sure the average customer will receive much help from Comcast customer service. Just one of the threads on the Comcast forum reaches from 2010 to 2012 talking about early termination fees and how some customers were charged more than $1,000 in fees.

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    19 Comments on “Cancel Comcast
    1. I am having to close my business and dissolving my LLC. After 1 1/2 years with Comcast triple play for my business, they want to charge me over $1400.00 in early cancellation fees. As an LLC, do I really have to pay this fee??? Also, because the cancellation form states, I would owe that fee, I refuse to send it in so that the service gets cancelled. I don’t know what the best way is to handle this.

      Anyone have any suggestions?

      Thank You!

    2. 99 out of 100 times i had contact with comcrap has been a horrible frustrating experience. today, i called to cancel the service because of a rate increase. i was assured by leif that the price will remain as previously quoted. he also fixed my showtime issue and gave me hbo and blast upgrade for 3 months-this was a positive outcome- NOT–only to find the same speeds and showtime still not working–I called and chatted for the last 68 minutes to no avail. they fucked that up as usual-(just call and chat with them and you will know what i mean)these people can’t get it together- the ceo should be hung by his balls for allowing his company to torment the customer. i can not wait for the day comcast got bankrupt — you can not stay in business treating people like this–there day will come and i will laugh so hard knowing they can no longer treat people with their inferior service

    3. The worst company ever!!! Installed Business Class Comcast on 5/3/2013, signed 2 yr agreement,wish I hadn’t. My business website has been unavailable online since 5/14, thanks to them. Lost income. I Will not recommend anyone to Comcast.

    4. Comcast is the worse company ever…. They make huge mistakes and you will spend hours on hold to request/fix their mistake. After 2 years, I am so done with comcast. I had DirectTv for more than 14 years and I have never had the aggravation I am having with comcast.
      DON’T EVER TRY COMCAST – NO MATTER HOW MUCH MONEY THEY WILL PROMISE TO SAVE YOU – IT IS HORRIBLE!!!

    5. This has been a nightmare dealing with Comcast. Speaking to their customer service is like getting lost in a maze in hell. We cancelled their crappy service within the 30 day money-back period and we are still getting billed. Plus to further illustrate their incompetence, the paper bill has one figure, and their automated billing dept. states another.

      I’ve had it. I’m reporting them to the BBB and the FTC.

        • Mikey’s probably a ‘Bagger. The get a masochistic thrill out of being screwed over by The Man, or, in their words, “participating in our glorious Capitalist system that was ordained by Jayzuss.”

    6. Don’t ever try to cancel business service. You will never reach anyone. However you will continue to get billed. If you want to ad service, they are right on it. Business service sucks

    7. Every winter I house sit for my parents, who have Comcast. I am only there for two months, a few days a week. I always have issues with the service every year. And when I call customer service to deal with it, I always get the run-around. I end up spending half my day on the phone talking to several people, and on hold… It’s a nightmare. So we tried to switch services, just to find out we have no other choice! They are the only service available in that area!

      So, now I am moving to an area that also only has Comcast! I tried to suck it up and just deal, but today when I was trying to ask questions about the service (primarily about cancellation fees because I may have to move again), I could not get a direct answer. They were pressing me for information that I did not want to give, like my full name, current address and phone number. They should only need the address of where I will be needing the service, not my old address! I do not want to deal with these people. But it looks like I may have to. What can I do?

    8. I totally agree with Brett’s comments, there is a alim chance you can get hold someone on the phone when you try to terminate an account, in my case it is a business account. I moved out of state where there is no Comcast service, it is not customers fault if you don’t provide services in this area, so why should we have to pay early termination fee. When Comcast emailed us a termination form to sign, the ETF is on there, if you sign the form you are trapped. I can’t believe a company can survive much longer with this kind of attitude to their customers. oh yes, we still receive their bill monthly with our balance cumulated.

    9. I am cancelling my services, it seems they take away the channels I like yet raise their monthly fees. just not worth it, money not well spent.

    10. i have been with comcast FOREVER and i moved last year from one apt to another,called got reonnected no problem, i moved again this yr and COMCAST RECONNECTED me again only this time they they added my previous bill from over a yr ago.i have since cancelled my service.

    11. I am attempting to cancel just one aspect of my service. Has anyone gone through that with them before? if so how did it go? Also, I’m pretty pissed off because I have automatic payments set up for the 8th of each month and last month it didn’t come out and unfortunately I didn’t notice it. However I did not get any notice saying “hey you’re bill has not been paid.” The only reason I found out that it was not paid was by going on their website and it saying that I owed a lot of money. Needles to say I was not very happy at all.

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    13. I hate Comcast. I was told by two reps that I could seamlessly transfer my business account to new address. This did not happen. Have been working with now 15 different people to get early term fee waived. Email arrived today telling me that they won’t do it. Bastards!!! Such poor business practices. Going to attorney and FCC. Too many other people with the same issue. We need to unite!!

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