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Cancel Cox

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    How to Cancel Service

    Cox Communications is a major cable company in the United States. They offer customers Internet, phone and television services, which are often packaged as bundles. The bundles come with lower prices than the individual services cost the customer and often those lower prices are locked in for one to two years if the customer signs a contract to maintain service for that length of time. You may notice that signing up for new service is much easier than cancelling your service.

    Cancelling your Cox Communication services requires a call to the customer service department. There are service departments all over the United States, so you’ll need to look at your bill or visit the Cox website to find the phone number for your local office. Once you’ve contacted customer service, they’ll likely try to convince you to keep your service and may offer a reduced price or some special deal to stay on with the company. If you are under contract for a special promotional deal, you may be faced with an early termination fee.

    Learn more about cancelling Cox Communications service at: http://www.cox.com/telephone/customerservicesagreement.asp

    Is There An Early Termination Fee?

    There are early termination fees charged by Cox Communications, but the amount of those fees is difficult to ascertain. We found a document for Fairfax, VA Cox Communications that mentioned an early termination fee that was reduced for each month the customer kept the service before cancelling, but no dollar amount is listed.

    We found another document that stated Cox Communications charges the total amount that would be due if the customer maintained the plan for the duration of the contract. For instance, if the customer signs a two year contract for a service that costs $20 a month and cancels with 10 months left on the contract, the early termination fee would be $200.

    Early Cancellation Policy

    Some services offered by Cox Communciations are month-to-month services, which mean the customer is not responsible for an early termination fee. Other services are provided with a contract, and usually a lower price, for one to two years. If these services are cancelled before the contract has expired, the customer will pay some sort of early termination fee.

    Will They Work With Me to Avoid Cancel Fees?

    We visited several customer service forums and learned quickly that customers are not happy with Cox Communications. One business customer claimed they were charged a $3,000 early termination fee when they moved a business to a location that was not covered by Cox Communication services.

    We’re not sure customers will find the service they are looking for or manage to get out of that early termination fee by talking to a customer service representative.

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    5 Comments on “Cancel Cox
    1. Every weekend i used to pay a visit this web site, as
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    2. I changed to Cox in June and have had to call FOUR times for TV issues. The TV is out again and I have to start the process over. I would love to change to Direct TV but I would have to pay a cancellation fee since I signed a contract for phone, internet and TV for 2 years. I am really disappointed in COX!

    3. While living in Va. earlier this year, I order cable TV in which I plan to move out of state in a few months at that time. I was told that would not be a problem if I was moving out of state. So, when I called to turn off services for cable tv; I was told that I needed to show them a utility bill from the state that I was moving to. Moving to another state takes time to receive a bill. When I did received my first utility bills, I contacted Cox to find out what they needed and where to send the proof, no response from them, I was still receiving bills and now receiving sort of threatening letters as to my ability to not have service with Cox anymore, so I call them, they put me on hold almost an hour and then told me If I was in the military and showed them my orders, was the only way to receive an early termination fee. First of all, where I live at now there is no Cox services here, and I am a senior citizen who does not have money to give away to Cox cable for early termination fees. This is wrong, and I will file a complaint. Who is going to stop this kind of treatment to citizens who are wrongfully charged for services not received? Thank you for reading my complaint. Shirley

    4. I can’t stand Cox Communications. We had them in CA and had nothing but problems. We then moved to AZ and had the same experience. I ended up canceling the TV portion of my service, but kept the internet and phone. I was still charged a cancellation fee. I find it so silly for a company to charge an early termination fee to someone who is STILL a customer! Now I am going to cancel the rest of the service over this $190 cancellation fee. It doesn’t make business sense for them to charge me $190 for cancelling the TV portion of my bill (which never worked) when I pay ~$110 a month for phone and internet. They will end up making more money just keeping me as a customer of internet and phone as opposed to upsetting me about this fee and cancelling all services… do the math… they are going to lose ~$1300 a year over that $190. Crash and burn Cox!

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