How to Cancel Service
DirecTV is an alternative to cable television companies in many areas, but it is also known for one of the longest mandatory contracts in the business. Customers may be lured in with a monthly price that’s more than half that of cable services, but the fine print often says the price comes with a 24-month contract. That means the customer is locked in to that service for 24 months even if the price of the service is increased during that time.
Customers who need to cancel DirecTV service should call 800-531-5000. Tell the customer service representative that you’d like to cancel your DirecTV service. If you have fulfilled the initial 24-month agreement and you have not entered into another agreement of any kind, you may be able to return all equipment and cancel without problem. If you are currently under a contract with the company, you will likely be asked to pay early termination fees.
If you want to read more about cancelling DirecTV service, visit the website at: http://support.directv.com/app/answers/detail/a_id/1953/~/can-i-cancel-my-directv-service-online%3F
Is There An Early Termination Fee?
Yes, the early termination fee for DirecTV service is $20 per month for every month left on the contract. That means if there are 20 months left, you will be charged a minimum early termination fee of $400. In addition, all equipment must be returned to DirecTV at the expense of the customer. The customer service department will have more information on how to return equipment. If equipment is not returned, the customers will be charged equipment fees for each piece.
Early Cancellation Policy
The early cancellation policy for DirecTV is simple – customers are not allowed to cancel early. If you cancel your service you will pay an early termination fee. If you don’t return the equipment, you will pay an equipment fee for each piece.
There are reports in customer service forums that customers are forced to pay early termination fees if they move out of the area, whether by choice or due to a work transfer, even if service is unavailable in the new area.
Will They Work With Me to Avoid Cancel Fees?
The customer service department will not likely work with you if you cancel your contract before the time minimum is up. It is also important to note that if you call to upgrade your receiver or other equipment, you will likely be signed up for a new contract from the beginning.