How to Cancel Service
Dish Network offers television and Internet services, typically with a two-year contract. The two-year contract or 24-month agreement as it is commonly stated on advertisements, is the cost of getting services at a lower rate. For instance, customer sign up for an introductory rate that is 50-percent off the normal rate for the first 12 months, but after the first 12 months the customers have to pay a much higher price or face early termination fees. Either way, Dish Network is getting their money out of the deal.
Customers with a Dish Network contract need to call 800-333-3474 to cancel their service. You will be asked personal information about your account to verify your identity. The customer service representative is trained to keep you on as a customer, but keep telling the representative that you wish to cancel. They will then calculate the total early termination fee based on the length of your contract and the number of months left on the contract.
Visit the Dish Network website to read more about cancelling service at: http://www.dishnetwork.com/downloads/legal/RCA.pdf
Is There an Early Termination Fee?
When you sign up for Dish Network services, you are signing up for a 24-month contract. The standard early termination fee is $420, which is reduced each month by a set amount not listed on the Dish Network website. The longer you keep the services, the less you will have to pay in early termination fees. There are other fees associated with early termination, including:
- Dish’n It Up: $240 maximum
- HD Free for Life: $240 maximum
- Equipment Fees: from $50 to $400 maximum, depending on your equipment
Early Cancellation Policy
We could not find a detailed early cancellation policy for Dish Network and according to customer complaints, there may not be one. We found claims of a three-day grace period, 14-day grace period and 30-day grace period; none of which is stated on the Dish Network website.
Technicians that come to your home to install your Dish Network receiver and dish are contracted out by Dish Network. There have been thousands of complaints over the years of techs promising grace periods and no early termination fees only for the customers to find out later that these claims are false. All customers must read the fine print of the Dish Network contract before signing any paperwork.
Will They Work With Me to Avoid Cancel Fees?
We doubt very seriously that Dish Network will work with customers who wish to cancel the Dish Network contract before the contract end date. Customer service complaints report customers being charged anywhere from $50 to $700 for early termination. The fees are often listed as contract fees and equipment fees. There are even customers who have paid the early termination fee to Dish Network only to be charged for monthly services after the service is disconnected.
I signed up for Dish a few months agon and I lost my job 2 weeks ago. I am unable to afford my monthly dues and contacted DISH to explain my situation. I was informed that I will be charged a $400 termination fee regardless. I asked if i can make payments of $50 a month to pay the discconection fee and was told NO! So I have no money for car gas, food and basic utilities but DISH wants the entire $400. Contract or no contract, i there is no money, i cant pay $400. I didnt foresee lossing my job therefore i did not forsea having to terminate DISH services. I really liked DISH and would have returned the services once I have a steady income again. There has to be another way. My options at this point are either: 1) terminate and be sent to collections- never return to DISH again, 2) keep paying monthly bill for next 2 years even though I cant afford it (not an option). There has to be a better solution. HELP!!!
I got the same problem if you get a answer please forward to me Jim, Thank
tell dish that you are moving to a apartment building that doesnt allow satellight
Take a look at this link to see if it offers an option that you haven’t exhausted yet. I’m in a similar situation and may have to try some or all of them myself. Best of luck to you
http://www.ehow.com/how_7714540_out-dish-network-termination-fees.html
I too, after being informed of a period of grace, have been told that I owe $420. As victims of deceit, all we can do is keep spreading the word regarding the poor service DISH seems to spread around steadily, until the consequences affect the company.
From our old location, I agreed to Dish Networks through a phone call with All Connect, a company which purported to represent many utilities in our new location. All Connect was recommended by our electric utility, PG&E. When we moved and paid for our installation, I was hit with a $45/month bill for basic service and only 1 PBS station, specializing in children’s shows. I have never paid more than $29/month for basic TV service (I have Netflix streaming and Amazon Prime streaming. I immediately canceled and was charged a $380 termination fee! I have never seen nor signed a contract directly with Dish, cannot see or hear my All Connect verbal agreement, cannot protest to Dish because they tell me to settle through All Connect, and now have to deal with a collection agency.
All Connect and Dish Networks – stay away from them.
I have the same exact problem as the rest of you. I got my dish installed 10 days ago and the technician told me that we might not get a signal for the local HD channels. When the technician saw the disappointment on my face, he told me that if I don’t like how the standard definition looks, I have 14 days to cancel if that doesn’t work out. So, I agreed for him to go ahead and finish the installation. The next day, I saw that my next door neighbor has their dish extended way up to the roof and turned to the southern sky, perhaps to get the reception that my technician did not get. I called them to ask if they can do the same thing and they refused my request because they said, according to the technician’s report, that there was completely no line of sight from the satellite that carries the local HD channels. The standard definition quality is absolutely crappy. That’s where we watch all of our football games and local news from. I then demanded to cancel it. After all, that’s how the technician got me into agreeing that he will go ahead and finish the installation. Well, that’s not the case. I should’ve asked for an evidence in writing that I do have 14 days to cancel if I’m not happy with the quality. They want to charge me $480 for early cancellation, PLUS $240 for the HD for life that’s included in the package. I was not even given a copy of the contract when the technician came last time. The customer service rep on the phone was very rude and not sympathetic. I asked for any other options and he just said, “you can cancel now and pay the cancellation fees or you can ride it out until the end of the contract.” I wanted to punch his face if only I could reach him over the phone. I looked them up on BBB and filed a complaint there. We’ll see if that will catch their attention.
Id like to add myself to the list of innocent people that were taken advantage of by dish.
Ive had the system running for 26 hours and have already cancelled due to them not providing me with what I clearly, specifically asked for.
The told me they work “work with me” and only charged me 240.00
Yeah….”only”
lets not forget the 122.00 installation fee I already paid or the NEW installation fee I will no doubt, have to pay with a replacement provider.
I cant begin to describe how I feel right now…
what Lexie describes above is exactly what happened to me.
THe sports HD channel will ONLY provide HD when a game is on.
Want to watch the postgame show afterwards?
Tooo bad.
You can swing over to the terrible looking 480 if you want to watch that.
Thanks for the tip about BBB.
I just downloaded an app on my phone that records phone calls in an attempt to get them to state something that will get me a case and will also be going to the BBB to file.
Good luck everyone.
I hope that together, with the law on our side, we can wipe dish network off the map.
Agree completely. This is exactly my problem with Dish. It was just installed 5 days ago. Yesterday I got in the situation that the Tigers game was rain-delayed. When it finally started, I increased the record-timer as far as it would go. Unfortunately, when Dish says the game should be over, it’s over. All recording stops.
“Well you could have switched over to the SD channel to watch it.”
1. I was recording it because I wasn’t home.
2. SD programming is unwatchable garbage.
3. I am paying you for an HD package.
4. You misrepresented yourself to me and you hold me liable for your inability to provide the service you promised.
“Sorry. I can credit your account $5/mo because we misrepresented ourselves to you.”
Dish is a pathetic excuse for a service provider.
tell the dish you are moving to a apartment that doesnt allow satelight dish
I will add myself also. I got my dish connected about 13 days ago with problem
After problem. I will be faced with 800++ cancelation fee to get rid of them. Talking with a rep tomorrow to hopefully resolve this issue. If not i will be sending a complaint to BBB and my state and local attorney general. I refuse to pay for services that I am 100% dissatisfied with.
oh i plan on paying them. $5.00 a month till its paid back and as long as i pay something, they cant do a thing!
wHAT A BUNCH OF CROOKS THAT Dish co.is. Only had service for a short time and kept loosing the signal,called them numerous times and was always told their over the phone fix.Told them it still does the same thing and could they send a repair man out. For $95 service charge! I hung up on that one. My wife called later that day and the charge would be $78.She tried too cancel the service and was quoted $250 to cancel. I ordered Cox and disconnected Dish eguip.called them,paid my bill for that month,and told them to get their equip. To my surprise I had to mail them their equip. at my expense. They sent me a e-mail that they received it and they are going to inspect it for damage. Another way to fleece money out of you.
Dish SUCKS, i signed a contract for $24 first 12 months and $34 the next 12 months, well the next 12 months it’s $50, they said I should of read small print and hung up on me, Customer service sucks the big one, seems like the FCC could do something to them, they were rated last year one of the top 10 suckie companys. Imagine that. I have posted on facebook, tweeted and put a piece in our local paper, get out and spread the word, this is the only way we can drive there business in the dirt
worse satilite company going, don’t use, rip off. Say one this charge another, people need to drive them out of busness. Gte out and post as much as possible on every internet site you can
I have also been taken by Dish and need a way out of the contract. The service is really bad, I canceled and they want the early cancellation fee. I feel I am being forced to pay for something that I didn’t get.
I had dish network for 10 years and when I cancelled they charged money to my account that they weren’t supposed to and gave me a hard time about returniing it. I filed a compliant with BBB and advise everyone having problems with them to do the same.
Was stunned. If you cancel, you have to pay for the shipping. Just Shocked. We were not getting the service and we complained, and they sent a technician and then dish charged me to fix their fault.
This is not a company I will ever engage. Bad service, and so many fine prints and they really rip you out… Hope the words spread..
Dish does lie here is a letter to them from me the account referred to was stopped and all equipment was returned to them picked up by there agent it was opened in March 2012 and stopped in the same month and on 02/28/13 they made an unauthorized by me they took 350.00 from my account said for early cancel I guess they forgot this letter to them and theirs to me, if any money was owed they owed me 600.00 for the their rep.that broke my flat screen TV, but it is not right for them to steal my money from my account without my permission please people don’t deal with this company, they lie cheat and steal from you and call it legal wish I could make money that way I would be rich.
Your DISH account has been charged for unreturned equipment
dish
x
DISH
Account Number: 8255909841246942 Dear Christina, We have not received the fol…
Jan 17
john moore
Jan 17
to DISH
I told you the service guy you sent out took ti back with him last yea r2012 I don’t have the equipment he told me he was authroised to and would return it to you all he was a dish serviceman and drove a truck he even unhooked it all and was ale to see the damage done to my RV and seen the 47 IN TV also where it broke the wall plate where it hooked to the cable, so please dont say I owe you you all still owe me for a TVit was only 3 months old and cost me over 600.00 to buy it new and the damages to my wall you have your equipment or they have it in there shop I am not stupid I have seen all the law suits against your company maybe I should report you to the BBB and file a claim your company to cause their is no way I am going to pay you for equipment that your serviceman removed from my trailor
Just cancelled VR8 was not what I would call easy going but he did not put up to much of a fight to keep me either. They say I have to send back equipment and all and that is it. Hope if I come back in the future. If people start using satellite providers again. That things will run smooth.
Mike
Around February 16, a technician from AT&T came to my house to install Uverse. Up till that time I have an AT&T bundle with Dish Network. I asked the AT&T technician what I need to do to get rid of Dish Network. He advised me to call AT&T/Uverse Customer Service. I called the CS immediately. I was told not to worry, AT&T will cancel my Dish Network Account. Few days later when I had issues to discuss with regard to the Uverse, I asked the AT&T CS again if the Dish Network Services had been cancelled. I called AT&T again the third time because I was afraid of being hit with Dish Network for the service I have not received or to pay for two services at the same time for the same period. My fear was confirmed when Dish Network hit me with a bill, albeit in advance of the month I never owed, because I was always paying my bill in advance to AT&T. I called AT&T service and was told it was my responsibility to call Dish Network. Now, Dish Network is asking me for a fee to return their receivers and remote controls, and some other things with a fee. I was wondering how long can one lease Dish Network equipment before it loses all its value. I have been with Dish Network for Six Years. The CS at Dish Network was even trying to get me into the task of climbing the roof of the house for their dish. Since Dish Network brought their business to my house, I think the right thing is for them to come and get their equipment out of my house. I might have leased their equipment, but I have also help them to store those equipment in my house for six years. I am worried the way Dish Network deals with customers.
i never signed any contract, never saw one. i certainly didn’t agreed to three years. no “meeting of the minds”, no agreement, no contract. terrible programming, poor service, i want out.
I know a lot of you are trying to find a way out of Dish cheap. One possible solution is transferring your account to a family member of friend. I’m not sure what other charges come from that, but it’s worth looking into if some of you are in need of help.
I cancelled my inferior service 6 days after installation. Dish doesn’t come close to offering current technology in my small town and it didn’t fit the lifestyle of a disabled family. I’ll have to wait to see how hard they hit me but it’ll be worth the price for the education. I will do everything I can do to steer everyone I know and everyone I meet away from Dish.
I also called my Credit Card Company to issue me a new card so Dish isn’t able to charge me “automatically.”
Dish Network are complete crooks! After being with them for 9 years, they want to charge me a cancelation fee because we could not get a signal after moving to a new home. We had done an equipment upgrade & were under a two year contract, at the time we had no idea we would have to move, we had been in our rental home for 6 years. We set up a dishmovers, for the day we moved, no one ever showed up. We called & they said they cancelled the apt. because we never confirmed it via E-mail, well that might be difficult because we did not have any internet until we would be moved into our new home. So we had to wait another 4 days to get another tech out to tell us that we would not be able to get a signal. The tech indeed told us that we should be released from our contract because there was no signal available. Called to disconect & was told I would have to pay a $175 cancelation fee. On top of this they want me to pay $17 to ship each reciever back, $68 to ship thier fricken equipment when they have a major office about 3 miles from my house. But no one is allowed to drop equipment off there! If this is how they treat a loyal customer after nine years then I do not believe they value or treat any of thier customers well. They will never get a dime from me I cancelled the credit card they had on file & instead of them having a loyal customer telling everyone about a good experience of nine years of service they get someone who will tell everyone what crooks they are!
I cancelled on 1/18 (only 3 mos into the contract). My last bill was charged on my charge card 3/10. I wanted to see the bill and they said I wouldn’t have access to it till 3/18!! I had to pay a $385 cancellation fee plus $22 in reversed fees and Dish charged me $17 to ship the boxes back plus $1.02 tax. NEVER AGAIN DISH! I’m just glad to be rid of them!
I have had dish for over a year now, had problems with them from the start… first they had some outside company come install my dish and such, mind you, they said installation was free… but because they used an outside company to install it, they charged me $50… I asked dish how this company even got my bank info and they say “no comment”… well I let that go and everything was going good. Until I moved out of my house (put my service on hold) well I just moved into an apartment complex that does not let you have a dish without having to jump through a bunch of hoops. They took my account off of hold, without contacting me about a month ago and I go to check my bank account today. They charged me $93 for last month and this month. Then when I told them I can’t have a dish so I need to cancel service they try to tell me my apartment can’t tell me that I can’t have a dish… Obviously they can because it says so RIGHT in my lease. But whatever, & then they try to charge me $240 for cancelling service? It is not my fault that I can’t have freaking dish where I live. they should really have an opt out option for these so called contracts!
Just cancelled Dish after 13 years with them. The programming was crap with A&E showing Storage Wars all day for instance. I was transferred twice having to explain each time why I was cancelling to three separate people. I was offered free upgrades and a $10.00 price reduction but I wanted rid of it. I was not asked to return any equipment as I was told I own it. Now I knew I bought the two set-top boxes but I don’t remember buying the actual dish. I’ve spent over $10,000.00 for, basically, crap. Free at last.
PS. As I never give anyone my credit card info for directly charging my card (I always pay by check) I don’t think they can get any more money out of me. I was bundled (another mistake) with my phone so I will contact my phone company when I receive the next bill from Dish as “it’s already been processed”.
Never again.
PPS. I now have 12 free over-the-air channels from my digital antenna all in HD. Sweet.
I just got off the ph with a Dish Supervisor. Laugh at this. They are charging me a monthly rental fee of $9 on a receiver I can’t use and I can’t send back. I had a Tech come out to my apt. complex. The line of site to the satellite is literally through my roof. I am in an apt complex… I have had to have the acct put on suspension for over a year. Now they want to charge me $230 for the ETF which they say I signed… His advice ? I should have taken the time to read the contract. I DID ! so for those of you who are as angry as I am… call the state atty office. If enough of us do this we can get a class action against Dish, maybe that will get their attn
DISH has the worst rules of business EVER…..I too lost my job and tried to cancel my subscription and DISH wanted a cancelation feed. I WILL call my State Atty’s office. I WILL tell anyone I come in contact with that DISH is the worst. I happened to get someone nice the 2nd time but the first when i asked for a supervisor the rep said she had just as much discretion to change the acct. as her which makes them both not helpful. ROKU-Apple-FreeTV go go go and put companies like this out of business.
Dish Network is a joke and to be honest crooks. They charged me a unauthorized charge to my debit card for 262.50 for early termination fee which is no where to be read or found on there site. I have contacted my banking institution and they said this very common with dish. crooks crooks crooks fortunately I have insurance for things like this thru my bank………
I have been reading the comments from dish customers. I too am very dissatisfied with dish network. From the beginning, they sent someone to hook up my dish and he did not use the dish required cables. He also hooked into an existing box that was put there by a prior company . I’ve had problems with them a number of times such as losing the signal for no reason, having to have another person come to repair the first mistakes , having a double payment taken out of my acct. I have been unhappy with them but still have tried to honor my contract (that I’ve never seen) and now they say that my monthly bill is $10.00 more than what they had told me it would be when my first year expired. The programing is horrible and I seem to be stuck for another year. I’m going to take some advise from people on this site and report them and try to get out of the contract .
I moved to an apartment where mounting dish satellite is not allowed. The Tech who came to my apartment conformed that too in his note when he was about to install. The Tech advised me to talk to customer service about the situation & avoiding early cancellation fee.
Later I called CS & briefed her about my situation but to my horror disbelief the agent told me to pay full cancellation fee. Talked to Sup & it just got worse. Have no idea what to do next????
I was told I had a 400$ balance plus a ton of cancellation fees topping 700$. I used my 17$ a month law firm from Legal Shield to take care of the problem, not only did I get a phone call with apologies, I received a final bill of 115$. That’s something to be proud of! Worry Less. Live More.
Sadly I switched to DISH Network after four years as a COMCAST customer due to a relocation.My first experience with DISH was having the installer not show up at all. The second installer did show up late but was friendly. When I contacted DISH they did agreed to knock $20 off my bill for the inconvience. I reluctently agreed to go ahead with the install. The cost of dish was more than my previous basic cable. Since initial installation I have experienced several problems with the DISH itself, losing signal & currently offline. I grew very tired of contacting DISH who offered to send out a technician , recalling the first two experiences & the fact that I’d waited nearly all day for their arrival. I cannot wait all day for them to arrive as I am a full time employee & single parent. As a result I have been forced to watch shows I was lucky enough to record during the brief periods that my dish was working. I’ve been without service since January 2013 so I called to get my service disconnected . I explained everything to the DISH reps that I explained here & their answer is that I will still have to pay a $350 disconnect fee on top of a $190 bill for service, or “lack of service” I was told that if I would reconnect my service they would send out a tech & fix the dish..I simply can’t continue to go through this anymore. I was a COMCAST customer for 4 years with excellent service, no issues & much cheaper , I could watch NETFLIX with them with their highspeed internet & cable package grand total monthly $60- now my DISH & Century Link combines run me about $120 a month! I can’t watch NETFLIX with this plan either..big dissapointment. I’d advise anyone to think twice about getting DISH, consider your location, other options because even when they are wrong they won’t admit it & they seem to only want the money although I have received very little service from them. I am posting on every website that I can with the exact same post because I hope that this company will eventually be made to reimburse everyone for the wrongful business practices & adding uncessary charges & fees. As a military retiree I know alot of people & I won’t refer anyone I meet or know to DISH. Shady business practices tend to lead companies like this to the front door of the Better Business Buerea or to court rooms where they eventually have to pay up. Is taking $350 from dissatisfied customers who desire to disconnect really worth gaining a poor reputation!?!?
Dish sucks. I always lose singal. I tried canceling and they said I had to pay 300 dollars to cancel. What! I did not agree to that. How could anyone agree to something over the phone read by a person (not an automated system). The man read so fast I ha to ask him to slow down. Also I signed up for basic cable. 19.95 a month. My bill is 42.50 a month and they recently raised it to 52.50. Still basic cable! Avoid dish if possible! There service is horrid, and they are nothing but professional scammers.