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Cancel Dish Network

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    How to Cancel Service

    Dish Network offers television and Internet services, typically with a two-year contract. The two-year contract or 24-month agreement as it is commonly stated on advertisements, is the cost of getting services at a lower rate. For instance, customer sign up for an introductory rate that is 50-percent off the normal rate for the first 12 months, but after the first 12 months the customers have to pay a much higher price or face early termination fees. Either way, Dish Network is getting their money out of the deal.

    Customers with a Dish Network contract need to call 800-333-3474 to cancel their service. You will be asked personal information about your account to verify your identity. The customer service representative is trained to keep you on as a customer, but keep telling the representative that you wish to cancel. They will then calculate the total early termination fee based on the length of your contract and the number of months left on the contract.

    Visit the Dish Network website to read more about cancelling service at: http://www.dishnetwork.com/downloads/legal/RCA.pdf

    Is There an Early Termination Fee?

    When you sign up for Dish Network services, you are signing up for a 24-month contract. The standard early termination fee is $420, which is reduced each month by a set amount not listed on the Dish Network website. The longer you keep the services, the less you will have to pay in early termination fees. There are other fees associated with early termination, including:

    • Dish’n It Up: $240 maximum
    • HD Free for Life: $240 maximum
    • Equipment Fees: from $50 to $400 maximum, depending on your equipment

    Early Cancellation Policy

    We could not find a detailed early cancellation policy for Dish Network and according to customer complaints, there may not be one. We found claims of a three-day grace period, 14-day grace period and 30-day grace period; none of which is stated on the Dish Network website.

    Technicians that come to your home to install your Dish Network receiver and dish are contracted out by Dish Network. There have been thousands of complaints over the years of techs promising grace periods and no early termination fees only for the customers to find out later that these claims are false. All customers must read the fine print of the Dish Network contract before signing any paperwork.

    Will They Work With Me to Avoid Cancel Fees?

    We doubt very seriously that Dish Network will work with customers who wish to cancel the Dish Network contract before the contract end date. Customer service complaints report customers being charged anywhere from $50 to $700 for early termination. The fees are often listed as contract fees and equipment fees. There are even customers who have paid the early termination fee to Dish Network only to be charged for monthly services after the service is disconnected.

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    93 Comments on “Cancel Dish Network
    1. I signed up for Dish a few months agon and I lost my job 2 weeks ago. I am unable to afford my monthly dues and contacted DISH to explain my situation. I was informed that I will be charged a $400 termination fee regardless. I asked if i can make payments of $50 a month to pay the discconection fee and was told NO! So I have no money for car gas, food and basic utilities but DISH wants the entire $400. Contract or no contract, i there is no money, i cant pay $400. I didnt foresee lossing my job therefore i did not forsea having to terminate DISH services. I really liked DISH and would have returned the services once I have a steady income again. There has to be another way. My options at this point are either: 1) terminate and be sent to collections- never return to DISH again, 2) keep paying monthly bill for next 2 years even though I cant afford it (not an option). There has to be a better solution. HELP!!!

    2. I too, after being informed of a period of grace, have been told that I owe $420. As victims of deceit, all we can do is keep spreading the word regarding the poor service DISH seems to spread around steadily, until the consequences affect the company.

    3. From our old location, I agreed to Dish Networks through a phone call with All Connect, a company which purported to represent many utilities in our new location. All Connect was recommended by our electric utility, PG&E. When we moved and paid for our installation, I was hit with a $45/month bill for basic service and only 1 PBS station, specializing in children’s shows. I have never paid more than $29/month for basic TV service (I have Netflix streaming and Amazon Prime streaming. I immediately canceled and was charged a $380 termination fee! I have never seen nor signed a contract directly with Dish, cannot see or hear my All Connect verbal agreement, cannot protest to Dish because they tell me to settle through All Connect, and now have to deal with a collection agency.
      All Connect and Dish Networks – stay away from them.

    4. I have the same exact problem as the rest of you. I got my dish installed 10 days ago and the technician told me that we might not get a signal for the local HD channels. When the technician saw the disappointment on my face, he told me that if I don’t like how the standard definition looks, I have 14 days to cancel if that doesn’t work out. So, I agreed for him to go ahead and finish the installation. The next day, I saw that my next door neighbor has their dish extended way up to the roof and turned to the southern sky, perhaps to get the reception that my technician did not get. I called them to ask if they can do the same thing and they refused my request because they said, according to the technician’s report, that there was completely no line of sight from the satellite that carries the local HD channels. The standard definition quality is absolutely crappy. That’s where we watch all of our football games and local news from. I then demanded to cancel it. After all, that’s how the technician got me into agreeing that he will go ahead and finish the installation. Well, that’s not the case. I should’ve asked for an evidence in writing that I do have 14 days to cancel if I’m not happy with the quality. They want to charge me $480 for early cancellation, PLUS $240 for the HD for life that’s included in the package. I was not even given a copy of the contract when the technician came last time. The customer service rep on the phone was very rude and not sympathetic. I asked for any other options and he just said, “you can cancel now and pay the cancellation fees or you can ride it out until the end of the contract.” I wanted to punch his face if only I could reach him over the phone. I looked them up on BBB and filed a complaint there. We’ll see if that will catch their attention.

    5. Id like to add myself to the list of innocent people that were taken advantage of by dish.

      Ive had the system running for 26 hours and have already cancelled due to them not providing me with what I clearly, specifically asked for.

      The told me they work “work with me” and only charged me 240.00

      Yeah….”only”

      lets not forget the 122.00 installation fee I already paid or the NEW installation fee I will no doubt, have to pay with a replacement provider.

      I cant begin to describe how I feel right now…

      what Lexie describes above is exactly what happened to me.

      THe sports HD channel will ONLY provide HD when a game is on.

      Want to watch the postgame show afterwards?

      Tooo bad.

      You can swing over to the terrible looking 480 if you want to watch that.

      Thanks for the tip about BBB.
      I just downloaded an app on my phone that records phone calls in an attempt to get them to state something that will get me a case and will also be going to the BBB to file.

      Good luck everyone.
      I hope that together, with the law on our side, we can wipe dish network off the map.

      • Agree completely. This is exactly my problem with Dish. It was just installed 5 days ago. Yesterday I got in the situation that the Tigers game was rain-delayed. When it finally started, I increased the record-timer as far as it would go. Unfortunately, when Dish says the game should be over, it’s over. All recording stops.

        “Well you could have switched over to the SD channel to watch it.”

        1. I was recording it because I wasn’t home.
        2. SD programming is unwatchable garbage.
        3. I am paying you for an HD package.
        4. You misrepresented yourself to me and you hold me liable for your inability to provide the service you promised.

        “Sorry. I can credit your account $5/mo because we misrepresented ourselves to you.”

        Dish is a pathetic excuse for a service provider.

      • Add my name to deceit by dish and add Hughes Net also!! Same scam!! Do not deal with Dish or Hughes Net spread the word!

    6. I will add myself also. I got my dish connected about 13 days ago with problem
      After problem. I will be faced with 800++ cancelation fee to get rid of them. Talking with a rep tomorrow to hopefully resolve this issue. If not i will be sending a complaint to BBB and my state and local attorney general. I refuse to pay for services that I am 100% dissatisfied with.

      • Hi Tracey,
        This I have been trying with them about canceling and getting the same responses. They offered me the $5 monthly payments you are talking about but this is putting a pause on you account and the contract time is not running. So, whenever you restart your regular programming, is when the contract re-activates and you will still have to complete the 2 yrs agreement.

        Thank you.

    7. wHAT A BUNCH OF CROOKS THAT Dish co.is. Only had service for a short time and kept loosing the signal,called them numerous times and was always told their over the phone fix.Told them it still does the same thing and could they send a repair man out. For $95 service charge! I hung up on that one. My wife called later that day and the charge would be $78.She tried too cancel the service and was quoted $250 to cancel. I ordered Cox and disconnected Dish eguip.called them,paid my bill for that month,and told them to get their equip. To my surprise I had to mail them their equip. at my expense. They sent me a e-mail that they received it and they are going to inspect it for damage. Another way to fleece money out of you.

    8. Dish SUCKS, i signed a contract for $24 first 12 months and $34 the next 12 months, well the next 12 months it’s $50, they said I should of read small print and hung up on me, Customer service sucks the big one, seems like the FCC could do something to them, they were rated last year one of the top 10 suckie companys. Imagine that. I have posted on facebook, tweeted and put a piece in our local paper, get out and spread the word, this is the only way we can drive there business in the dirt

    9. worse satilite company going, don’t use, rip off. Say one this charge another, people need to drive them out of busness. Gte out and post as much as possible on every internet site you can

    10. I have also been taken by Dish and need a way out of the contract. The service is really bad, I canceled and they want the early cancellation fee. I feel I am being forced to pay for something that I didn’t get.

    11. I had dish network for 10 years and when I cancelled they charged money to my account that they weren’t supposed to and gave me a hard time about returniing it. I filed a compliant with BBB and advise everyone having problems with them to do the same.

    12. Was stunned. If you cancel, you have to pay for the shipping. Just Shocked. We were not getting the service and we complained, and they sent a technician and then dish charged me to fix their fault.

      This is not a company I will ever engage. Bad service, and so many fine prints and they really rip you out… Hope the words spread..

    13. Dish does lie here is a letter to them from me the account referred to was stopped and all equipment was returned to them picked up by there agent it was opened in March 2012 and stopped in the same month and on 02/28/13 they made an unauthorized by me they took 350.00 from my account said for early cancel I guess they forgot this letter to them and theirs to me, if any money was owed they owed me 600.00 for the their rep.that broke my flat screen TV, but it is not right for them to steal my money from my account without my permission please people don’t deal with this company, they lie cheat and steal from you and call it legal wish I could make money that way I would be rich.
      Your DISH account has been charged for unreturned equipment
      dish
      x
      DISH
      Account Number: 8255909841246942 Dear Christina, We have not received the fol…
      Jan 17
      john moore

      Jan 17

      to DISH
      I told you the service guy you sent out took ti back with him last yea r2012 I don’t have the equipment he told me he was authroised to and would return it to you all he was a dish serviceman and drove a truck he even unhooked it all and was ale to see the damage done to my RV and seen the 47 IN TV also where it broke the wall plate where it hooked to the cable, so please dont say I owe you you all still owe me for a TVit was only 3 months old and cost me over 600.00 to buy it new and the damages to my wall you have your equipment or they have it in there shop I am not stupid I have seen all the law suits against your company maybe I should report you to the BBB and file a claim your company to cause their is no way I am going to pay you for equipment that your serviceman removed from my trailor

    14. Just cancelled VR8 was not what I would call easy going but he did not put up to much of a fight to keep me either. They say I have to send back equipment and all and that is it. Hope if I come back in the future. If people start using satellite providers again. That things will run smooth.

      Mike

    15. Around February 16, a technician from AT&T came to my house to install Uverse. Up till that time I have an AT&T bundle with Dish Network. I asked the AT&T technician what I need to do to get rid of Dish Network. He advised me to call AT&T/Uverse Customer Service. I called the CS immediately. I was told not to worry, AT&T will cancel my Dish Network Account. Few days later when I had issues to discuss with regard to the Uverse, I asked the AT&T CS again if the Dish Network Services had been cancelled. I called AT&T again the third time because I was afraid of being hit with Dish Network for the service I have not received or to pay for two services at the same time for the same period. My fear was confirmed when Dish Network hit me with a bill, albeit in advance of the month I never owed, because I was always paying my bill in advance to AT&T. I called AT&T service and was told it was my responsibility to call Dish Network. Now, Dish Network is asking me for a fee to return their receivers and remote controls, and some other things with a fee. I was wondering how long can one lease Dish Network equipment before it loses all its value. I have been with Dish Network for Six Years. The CS at Dish Network was even trying to get me into the task of climbing the roof of the house for their dish. Since Dish Network brought their business to my house, I think the right thing is for them to come and get their equipment out of my house. I might have leased their equipment, but I have also help them to store those equipment in my house for six years. I am worried the way Dish Network deals with customers.

    16. i never signed any contract, never saw one. i certainly didn’t agreed to three years. no “meeting of the minds”, no agreement, no contract. terrible programming, poor service, i want out.

    17. I know a lot of you are trying to find a way out of Dish cheap. One possible solution is transferring your account to a family member of friend. I’m not sure what other charges come from that, but it’s worth looking into if some of you are in need of help.

    18. I cancelled my inferior service 6 days after installation. Dish doesn’t come close to offering current technology in my small town and it didn’t fit the lifestyle of a disabled family. I’ll have to wait to see how hard they hit me but it’ll be worth the price for the education. I will do everything I can do to steer everyone I know and everyone I meet away from Dish.

      • You don t want to do that. It will go on your credit file,go on their website cancel auto pay + when they send u a bill write a check + put on the back of the check: Paid under protest,that way when a class action lawsuit is filed against them,you will get your money back.

    19. Dish Network are complete crooks! After being with them for 9 years, they want to charge me a cancelation fee because we could not get a signal after moving to a new home. We had done an equipment upgrade & were under a two year contract, at the time we had no idea we would have to move, we had been in our rental home for 6 years. We set up a dishmovers, for the day we moved, no one ever showed up. We called & they said they cancelled the apt. because we never confirmed it via E-mail, well that might be difficult because we did not have any internet until we would be moved into our new home. So we had to wait another 4 days to get another tech out to tell us that we would not be able to get a signal. The tech indeed told us that we should be released from our contract because there was no signal available. Called to disconect & was told I would have to pay a $175 cancelation fee. On top of this they want me to pay $17 to ship each reciever back, $68 to ship thier fricken equipment when they have a major office about 3 miles from my house. But no one is allowed to drop equipment off there! If this is how they treat a loyal customer after nine years then I do not believe they value or treat any of thier customers well. They will never get a dime from me I cancelled the credit card they had on file & instead of them having a loyal customer telling everyone about a good experience of nine years of service they get someone who will tell everyone what crooks they are!

    20. I cancelled on 1/18 (only 3 mos into the contract). My last bill was charged on my charge card 3/10. I wanted to see the bill and they said I wouldn’t have access to it till 3/18!! I had to pay a $385 cancellation fee plus $22 in reversed fees and Dish charged me $17 to ship the boxes back plus $1.02 tax. NEVER AGAIN DISH! I’m just glad to be rid of them!

    21. I have had dish for over a year now, had problems with them from the start… first they had some outside company come install my dish and such, mind you, they said installation was free… but because they used an outside company to install it, they charged me $50… I asked dish how this company even got my bank info and they say “no comment”… well I let that go and everything was going good. Until I moved out of my house (put my service on hold) well I just moved into an apartment complex that does not let you have a dish without having to jump through a bunch of hoops. They took my account off of hold, without contacting me about a month ago and I go to check my bank account today. They charged me $93 for last month and this month. Then when I told them I can’t have a dish so I need to cancel service they try to tell me my apartment can’t tell me that I can’t have a dish… Obviously they can because it says so RIGHT in my lease. But whatever, & then they try to charge me $240 for cancelling service? It is not my fault that I can’t have freaking dish where I live. they should really have an opt out option for these so called contracts!

    22. Just cancelled Dish after 13 years with them. The programming was crap with A&E showing Storage Wars all day for instance. I was transferred twice having to explain each time why I was cancelling to three separate people. I was offered free upgrades and a $10.00 price reduction but I wanted rid of it. I was not asked to return any equipment as I was told I own it. Now I knew I bought the two set-top boxes but I don’t remember buying the actual dish. I’ve spent over $10,000.00 for, basically, crap. Free at last.

      PS. As I never give anyone my credit card info for directly charging my card (I always pay by check) I don’t think they can get any more money out of me. I was bundled (another mistake) with my phone so I will contact my phone company when I receive the next bill from Dish as “it’s already been processed”.

      Never again.

      PPS. I now have 12 free over-the-air channels from my digital antenna all in HD. Sweet.

    23. I just got off the ph with a Dish Supervisor. Laugh at this. They are charging me a monthly rental fee of $9 on a receiver I can’t use and I can’t send back. I had a Tech come out to my apt. complex. The line of site to the satellite is literally through my roof. I am in an apt complex… I have had to have the acct put on suspension for over a year. Now they want to charge me $230 for the ETF which they say I signed… His advice ? I should have taken the time to read the contract. I DID ! so for those of you who are as angry as I am… call the state atty office. If enough of us do this we can get a class action against Dish, maybe that will get their attn

    24. DISH has the worst rules of business EVER…..I too lost my job and tried to cancel my subscription and DISH wanted a cancelation feed. I WILL call my State Atty’s office. I WILL tell anyone I come in contact with that DISH is the worst. I happened to get someone nice the 2nd time but the first when i asked for a supervisor the rep said she had just as much discretion to change the acct. as her which makes them both not helpful. ROKU-Apple-FreeTV go go go and put companies like this out of business.

    25. Dish Network is a joke and to be honest crooks. They charged me a unauthorized charge to my debit card for 262.50 for early termination fee which is no where to be read or found on there site. I have contacted my banking institution and they said this very common with dish. crooks crooks crooks fortunately I have insurance for things like this thru my bank………

    26. I have been reading the comments from dish customers. I too am very dissatisfied with dish network. From the beginning, they sent someone to hook up my dish and he did not use the dish required cables. He also hooked into an existing box that was put there by a prior company . I’ve had problems with them a number of times such as losing the signal for no reason, having to have another person come to repair the first mistakes , having a double payment taken out of my acct. I have been unhappy with them but still have tried to honor my contract (that I’ve never seen) and now they say that my monthly bill is $10.00 more than what they had told me it would be when my first year expired. The programing is horrible and I seem to be stuck for another year. I’m going to take some advise from people on this site and report them and try to get out of the contract .

    27. I moved to an apartment where mounting dish satellite is not allowed. The Tech who came to my apartment conformed that too in his note when he was about to install. The Tech advised me to talk to customer service about the situation & avoiding early cancellation fee.
      Later I called CS & briefed her about my situation but to my horror disbelief the agent told me to pay full cancellation fee. Talked to Sup & it just got worse. Have no idea what to do next????

    28. I was told I had a 400$ balance plus a ton of cancellation fees topping 700$. I used my 17$ a month law firm from Legal Shield to take care of the problem, not only did I get a phone call with apologies, I received a final bill of 115$. That’s something to be proud of! Worry Less. Live More.

    29. Sadly I switched to DISH Network after four years as a COMCAST customer due to a relocation.My first experience with DISH was having the installer not show up at all. The second installer did show up late but was friendly. When I contacted DISH they did agreed to knock $20 off my bill for the inconvience. I reluctently agreed to go ahead with the install. The cost of dish was more than my previous basic cable. Since initial installation I have experienced several problems with the DISH itself, losing signal & currently offline. I grew very tired of contacting DISH who offered to send out a technician , recalling the first two experiences & the fact that I’d waited nearly all day for their arrival. I cannot wait all day for them to arrive as I am a full time employee & single parent. As a result I have been forced to watch shows I was lucky enough to record during the brief periods that my dish was working. I’ve been without service since January 2013 so I called to get my service disconnected . I explained everything to the DISH reps that I explained here & their answer is that I will still have to pay a $350 disconnect fee on top of a $190 bill for service, or “lack of service” I was told that if I would reconnect my service they would send out a tech & fix the dish..I simply can’t continue to go through this anymore. I was a COMCAST customer for 4 years with excellent service, no issues & much cheaper , I could watch NETFLIX with them with their highspeed internet & cable package grand total monthly $60- now my DISH & Century Link combines run me about $120 a month! I can’t watch NETFLIX with this plan either..big dissapointment. I’d advise anyone to think twice about getting DISH, consider your location, other options because even when they are wrong they won’t admit it & they seem to only want the money although I have received very little service from them. I am posting on every website that I can with the exact same post because I hope that this company will eventually be made to reimburse everyone for the wrongful business practices & adding uncessary charges & fees. As a military retiree I know alot of people & I won’t refer anyone I meet or know to DISH. Shady business practices tend to lead companies like this to the front door of the Better Business Buerea or to court rooms where they eventually have to pay up. Is taking $350 from dissatisfied customers who desire to disconnect really worth gaining a poor reputation!?!?

    30. Dish sucks. I always lose singal. I tried canceling and they said I had to pay 300 dollars to cancel. What! I did not agree to that. How could anyone agree to something over the phone read by a person (not an automated system). The man read so fast I ha to ask him to slow down. Also I signed up for basic cable. 19.95 a month. My bill is 42.50 a month and they recently raised it to 52.50. Still basic cable! Avoid dish if possible! There service is horrid, and they are nothing but professional scammers.

    31. To: JOE CLAYTON, President and CEO DISH Network

      Re: UNHAPPY CUSTOMER

      5/31/2013

      I am writing today to express my dissatisfaction with my Internet service provided by DISH.
      The service was installed around November of 2012 and has always been unreliable at best. I have not been able to access the service when needed; and for several months I have had no access.
      I made several calls to customer service for repair. The two technician visits I did receive were effective for about a day of service. I was advised that the problem was resolved and also that there was no problem. However, I am still unable to connect to the internet. I was also warned that if a technician came out again I would be charged a fee of $95.00.
      In my contract with DISH it is agreed that I will pay my bills promptly and that DISH will provide service. I have paid my bills despite NOT HAVING SERVICE. However, DISH has not provided that internet service and I want my service disconnected and I WANT THE TERMINATION FEE WAIVED since DISH has not fulfilled its part of the contract by providing service.
      I spoke with Operator Danielle, ID # 9YC and her supervisor yesterday 5/30/2013 who both repeatedly advised me that they would not waive the fee and that if I wanted a technician to come out that I would be charged. I reminded them that technicians have come out and have told me that there is no problem despite the fact I still have no service. They did not care and advised me to pay the termination fee and/or pay for a technician visit as my only two options.
      Your help is appreciated,

      Laura DISH customer #
      IF ANYONE KNOWS WHO TO CONTACT AT SIH TO COMPLAIN AND HOW POST IT HERE SO WE CAN ALL BOMBARD THEM WITH REQUESTS.

    32. I have been a Dish Network customer since 1995, but the cost of my service increased 80% since the beginning of the year, with the exact same programming (Dish Starter Pack, originally with no DVR fee on my old DVR-501). That’s more than the service is worth to me, so I called to cancel.

      The rep offered a discount for a few months, but that wasn’t enough to win me over. She was polite and professional, and didn’t argue or belabor the point. I own the equipment outright and have never been under a contract with them, so this was pretty easy as far as cancellations go.

      They aren’t all horror stories.

    33. I tried to cancel dish. They wouldn’t let me after we sold our home. So I lower the plan to nothing. So I have a low payment.

    34. I cancelled today. Lucky for me the service tech that installed the hardware forged my signature on the contract. I never even saw the contract until it was emailed to me. They said if I chose to cancel I wouldn’t be charged a fee. We shall see when I get the final bill. I will immediately file a complaint with the BBB if there is any fees on it other than my last month of service.

    35. I am JUST like the rest of you…totally disgusted with the dishonesty and utter lack of any semblance of customer service with DISH…they promised me a service they never had…LIED to me about it, and now threaten to charge me the enormous cancellation fee you all mention. They deserve not only to be out of business, but to have criminal charges brought against them for fraud.

    36. Jesus Christ I got Dish 1 day ago and I tried canceling like 10 minutes ago and there telling me I have to pay $480.00, are your freakin kidding me this is a crime.

    37. I HATE DISH NETWORK!!!!!!!!!!!!!!!!!! WHAT A JOKE! Worst customer service EVER. What can I do to get the fee waived or lessened????

    38. I am very unhappy now because just connect the service and did not explain any of the deals that Dish Network has for its new clients and I have regular boxes without high definition without the hopper and the whole home DVR, I have just as 6 hours with the service and try to cancel and they told me that I have to pay 400 dollars for cancelation, does not seem right, perhaps they do not care that their customers to be happy with the service, I offered to stay with them if I get the hopper and the hd channels and do not want, they played with me but I’m going to order q my friends do not put dish network ever, would not recommend it to anyone.

    39. You sign a contract, a legally binding contract that locks you in for more than likely 2 years. Therefore, you cannot break said contract without paying out the terms of the contract. It’s not rocket science people.

      • It sounds like jennifer works for dish. We got internet thru dish about 4 months ago. It does not work. They have sent techs out 3 times. I called dish and they don’t care if it works or not. We cannot get out of the contract. We got to pay 20 more months for internet that don’t work.

    40. We just signed up we have a poor to unusable signal
      twice I waited 5 hours for the installer to show up
      to see if they can improve signal both times they didn’t
      show up…..they have not lived up to there end of the contract. We have had other issues with them, two weeks into our new install they canceled our free show hbo etc
      billing was 2 calls and is messed up again…

    41. I am a DISH customer for 5 weeks. I am sooooo dissatisfied. I feel despair at reading all these comments . I am stuck for 23 more months. Wish I knew all this before I signed up. I lived with a few friends for a couple of years. We had Direct TV under one person’s name. When they moved I went with Dish… a big mistake.

    42. I will be moving pretty soon because of my health condition. I am a cancer patient and I talk to Dish about this. First he ask me if there is a family member that would take over the account and i said no, he said the only way you can not pay the cancellation fees is under extreme circumstances, I asked what it is , he said, if you are dead.

    43. I have only been a customer of dish for not even one day and had issues. They entered my order wrong in the computer and only installed a 2 room installation when i was suppose to have gotten a 4 room installation. Well i calles their csr department and told them what was happening and let me tell you they were trying to charge me $100 for the other equipment for the other 2 rooms. Very very unprofessional people displeased with their services and the way they talked to you was horrible. Any ways if you were or are calling 1-866-414-6086 number you will not get anything resolved. Theres another number that you can call and they are wonderful and will be the same with everyone else. They are called the LOYALTY TEAM 1-800-333-3474 make sure you ask for them directly. They will ask why and i told them it was due to poor customer service and the dishonesty in what they sell there customers and they transferred me right away and my issue was resolved in less than 5 mins. I hope this helps!!!!!!!!

    44. I got it two days ago and it doesn’t have OnDemand service like Comcast does. I want it canceled right away! Hopper, internet, the whole bundle. Fuck you, Dish! I’m going back to Comcast!

    45. I agree,someone needs to file a class action lawsuit against Dish,if someone starts one,everyone will join, and that will be the only way to stop dish’s LIE’S.+ put them out of business. I was lied to,they said mailing labels take 30 days to send out,I told them you GOT to return the equipment before 30 days,otherwise you pay for it + only then did I rcv my mailing labels in 2 days. Plz someone start a class action lawsuit,I would if I knew how to.

    46. I got dish to get their high speed internet. What a joke. This is the worst internet provider. It simply doesn’t work. When I called Dish, the response was more or less “too bad.” To turn it off, they will charge me $400. They refused to work with me. I am very disappointed.

    47. My contract end in sept now there try charge me..
      For Sept now all of sustain my contact start in oct.
      told them cancel my service today no more lies rip me off.
      with all these fee;s come up with last minute so i would paid them told cancel the service bunch of crooks .
      Always try dip in ,y pocket then treat like crap laugh.
      In your face.

    48. They take away channel don’t even telling anyone over.
      Charges then bill changes it goes up always work for. Every dime out my pocket after that customer service rep laugh. in my face yeah i really want give my money peoples like.
      Treat you like crap too much attitude.

    49. I put dish network because the authorized dealer sales person told me that if i dont like the service or have any trouble with dish I had 30 days to call and cancel my contract without any penalty to pay. i tried it for 12 days I got on the mail a bill for 43.50? i said what? paid for a service that is too bad bad bad the signal turns off several times a day and the customer service is horror so i call to cancel the contract on day 12 and they told me i have to pay I have to pay 420 dollars for cancelation, does not seem right, perhaps they do not care that their customers to be happy with the service people spread the word and if all the people can sing a petition so the goverment cant help us in this issue, someone please help us DISH SUKS

    50. I just moved last week and called AT&T to order Internet and Uverse
      TV service. They agreed to hook up Internet, but told me Uverse not available at my new location. I challenged that information several times, and clearly asked that they double check- sure they were wrong. They insisted no Uverse, but could bundle me with Dish Network. I had no experience with Dish, but was told it was only option.
      Dish guy and AT&T installers came the same day. AT&T guy said if course I could have had Uverse, the neighborhood is set up. Too late.
      30 minutes after Dish guy left- lost signal, remote stopped working, etc. For next two nights spent over 2 hours with their “support” people trying to fix. One week later, I still haven’t been able to watch TV, and now realize I can’t cancel without huge penalty. I’m considering paying the $480.00 , just to get rid of Dish. I’ll stream content, talk to AT&T again, whatever. I learned a painful and expensive lesson. Dish doesn’t care

    51. I live in CT service goes out every time it rains. Dish is only tv company in the northeast that does not have SNY New York
      Sports channel so no New York or Connecticut local sports. No daily New York Mets baseball or University of Connecticut sports.

    52. I also hate dish company. but I read on a couple posts that if I say I’m moving that i wont be charged the outragious disconnect fee… Ill will let you all know if it works.

    53. same problems here. They also cancelled thier contract with channel 62 and that is the one station i got tv for. So mad right now dont know what to do.

    54. if you used a bank card drafting from your account, call bank and have the draft stopped or go in in person, have card shut down. if dish turns it in on your credit, you can always right a personal statement that will attach to your credit report anytime it is pulled by anyone. state the reasons out of your control for having to cancel, etc. be done with it. you can watch lots of your favorite channels by googling them and watching that way for free. a&e, history channel, military channel, fox news, etc. google in “watch blah blah blah for free entire movie” and watch many movies not even out on dvd yet for free… or watch on Netflix and hook to your tv for huge screen. so many options. probably lots of people are pulling out and dish people are trained how to be tyrants and COLLECT THAT 700, 400, 250!!! or however much they can as you walk out the door. Lots of people will pay because they don’t want anything on their credit… but this is not a tangible good that you are stealing… it is rented service. no biggie. cancel the draft/bank card and GET OUT!!! Attach a writ to your credit explaining professionally your reasons why if they ever turn you in. No worries.

    55. try placing your service on a seasonal or temporary disconnect, i believe the monthly fees for this are very low, and no early term fee is applied

    56. Nothing can be done about it. I hate them too, but it is what it is. We gotta pay up and move on. Spread the word for sure. They truly sucketh……

    57. Dish Network Will Immediately Debit Your Credit Card or Debit Card

      Before cancelling your Dish Network account, be sure to have the credit card or debit card you used when signing up changed to prevent them from immediately charging a disconnection fee. Otherwise, if you signed up using a debit card they could cause you to bounce checks if the amount in your account isn’t sufficient upon cancelling. If you signed up using a credit card, they could cause you to be charged extra expenses if it puts your account over the limit. Also, don’t pay your bill with a new credit card or debit card before cancelling. Dish Network will take the numbers you have given them in the past when paying your bill, and they will debit your account without permission rather than allowing you to pay by check when the funds are available.

    58. Very disappointed in DISH salepersons who try to make you feel like you’re getting a great deal already from them. I called because Cox and Uverse offer apps that do not require DVR hoppers or special sling dings to watch your channels on mobile devices. And all of the salepersons tried to act like their technology was so superior. Yeah right, the sling adapter is old dude. This should be a free service because Dish has no program to reward its loyal customers. Anyway, It would cost me nearlt $300 plus extra monthly charges to upgrade my receiver from a 007 to a Colt 45 receiver just so I can have DVR and a sling. Huh? It costs less to cancel it! Make no mistake, my attorney will read the fine print and I’ll probably just pay it mo. by mo. because there are hidden costs. This is a bad company, built of deceit. That is why they contract out the service techs – because they know the liability goes to the potty. Boooo to DISH.

    59. I’m now on the last month of my god-awful TWO YEAR contract with Dish Network and will be cancelling it next month. After reading all these comments I’m now scared to call them, feeling like I’m going to get screwed over by Dish. My original installation was free and they did show up on time. Install went fine and I’ve never had any problems with my Dish service for two years…and I do like the free Sirius/XM radio stations I get…which saves me around $15 per month. After the “cheap” first six months of Dish however, the price went up from $29 per month to almost $70 per month..with no pay channels. I hate just about every channel that I get. A ton of infomercials and pure crap for the most part. Just suffering through the remainder of my contract. I would have NEVER signed a TWO YEAR contract for satellite TV, but where I lived at the time there was no cable available for some reason. Even though my experience with Dish has not been horrible like everyone else’s, I still wouldn’t recommend Dish Network or signing a two year agreement to anyone.

    60. Wow and wow.I had dish many years ago when the fist came out they were Jhoney on the spot.Was thinking of getting them again.No way not going to happen.These guys have took and nose dive butt first.I so sorry for all of you that are stuck fighting to get free.God that hearts to here this.Dish what have you done these people are hard working humens.Set them free

    61. Dish cannot connect me to the internet. They said that this is a pervasive problem.Even though the cannot provide the service I am paying for they will charge me 700.00 for early cancellation. They said that they would offer me three free movies for compensation. However, I can’t access these movies because they cannot connect me to the internet.
      Help!!

    62. Keep the crappy service at least a year then go to charter cable if it available and they pay $200.00 of the early termination fee.

    63. I open my account with my brothers credit card and I was paying my monthly bills with the Green Dot Visa Card after 7 months of service I was moving out of state into an apartment complex the does not allow satellite service so I call them to cancel they told me to send the equipment back and I did 3 months later they didn’t charge my brothers credit card the 300 and $ 325 early termination fee this company is the worst company when it comes to customer service I will never recommend them nor will I ever have service with them again

    64. I opened an account 2 hours ago. I don’t get the HD promised. I upgraded thinking I would get standard channels that I liked but did not. Just a bunch up sales, shopping,infomercial and old show channels.
      They said even though it has only been 2 hours of service , I would have to pay a $480. cancellation fee!!The technology sucks ! I feel like I’v been duked. I’m not happy with the service at all .A bunch of crappy crap crap !I will be making a report to the BBB.I’m sad now. I have a feeling it will last for 2 years.

    65. I am trying to cancel my Dish service now. They want to charge me $420 + $440 for canceling TV and internet.

      This is after they just increased my price per month of $5, which is surely a breach of contract?

      I was not happy with either service -

      1. Internet latency was close to 2 seconds (DSL is 32 milliseconds)
      2. Sound and picture never matched
      3. There is a 5GB/month cap (5 hours of Netflix per month)

    66. My mom called to find out what services they offered. Well this guy Adam from Florida was telling her his whole life story. He told her that she could get internet and phone, but did not state she has to find providers for those services! We’ve had nothing but problems since the dish has been hooked up. 6 techs have come out to either put in the right equipment or to fix their shit! My mom was just on the phone again for 2 hours trying to cancel the service. And she is looking for a attorney! She never signed any contract. And she keeps getting passed around like a damn joint. Our old cable company told us that they will do this. Any idea how to kick these assholes to the curb?

    67. Wow. Unbelievable. I thought I was an isolated case with Dish service, billing and the $424. cancellation fee.
      I am in the process of contacting the Massachusetts Attorney General’s Office. I had Dish installed in July, very minimal service. I had moved to another town with my son-in-law, daughter and granddaughter for two years.
      When I returned to my home I chose Dish as I had them for several years previous to moving. I was satisfied. However, not one billing statement was correct between July 2013 and October 2013. I had spent hours and hours on the phone each month to rectify the billing errors for basic service to one television. I was told that even though my records showed my dissatisfaction and though I had logged the time and detail of each call, that I would have to pay the outrageous fee to separate from their company without recourse. I spoke to their retention department and asked for the next in line but there was no resolution to be had. In the course of the four months I lost the debit card I originally signed up with and then paid with online bill pay through my credit union. Who wants to be held hostage by a company whose tactics are little more that financial terrorism. I would like to set up a separate email address and have all dissatisfied customers, present and former, weigh in.
      All in favor say “aye”.

    68. These are not nice people to deal with! We called Dish Network to provide services to which they subcontracted a company called Home Connect without our knowledge who came installed the Dish Network equipment than without our permission charged our credit card $49.99 for an installation fee that they had no permission to charge to begin with. Now we are disputing with our credit card company Discover who is aware Home Connect had zero permission to charge us to begin with. Discover advised us to contact Dish Network to see if the issue could be resolved thru them, But to no avail as all we received was the run around. Finally I advised Dish Network to have the service removed to which they informed us that we would be charged a $400 & Change early termination fee. This is not a good company and I wish I had read all these previous dissatisfied postings before I ever got involved. Terrible what people do to other people just to make money!

    69. Had my Dish services transferred to my new address. The tech said he couldn’t get a signal. Then a supervisor came out (same day) agreed signal was not obtainable due to trees on my neighbors property. The supervisor told me I would not be charged an early termination fee because this was out of my control. Supervisor said to call Dish the following day to cancel my account and he would put his notes in concerning reasons why services unable to be provided. Dish would send me a pre paid postage envelope to return my box and remote. I called and was told the tech and supervisor that came to my home didn’t have the authority to tell me I wouldn’t be charged the early termination fee. I talked with about 6 different supervisors and emailed customer service. No one cares what I was told and pay up!!! Extremely dissatisfied with how this was handled. I will also spread the word to never sign up for Dish!!!

    70. Dis network are crooks do not sign up
      Terrible and I mean terrible programming
      Service tech never showed after waiting five hours
      Going to cancel service let them try to collect
      You are stupid if you use them in Columbia sc area

    71. I’ve had service for 1 wopping day and I HATE it! I came across all these complaints as I was googling Dishs cancellation policy. I at least thought you would have 30 days. Fuck these people, nothing works like they say, I’m so pissed I left Verizon after 4 years of service with absolutely NO problems just to try and get cheaper service. I’ll shut off the card I used and won’t pay a dime, the service sucks ass. DO NOT GET DISH, BIGGEST MISTAKE!

    72. I was told of a 30-Day cancel period by the installer.
      Not true. When I tried to cancel Dish told me I would have to pay a $420.00 cancel fee, plus? I did not ask about the plus. I decided to take only the basic service and reduce my out of pocket to the minimum. The way in which I was treated leaves a lot to be desired I cannot recommend DISH to anyone, they are a SCAM outfit and I rue the day I ordered them. Whenever anyone, anytime asks me or I have a chance to badmouth them in my public speaking engagements, I do. I tell thousands of people about them. As an ordained minister, I hope my truth carries some weight and DISH will become honest in their marketing and service. I was lied to and they denied it.

    73. I wonder what would happen if all the people who dislike DISH and feel scammed could get together and file a class action suit against them. Certainly with all the lawyers out there someone would grab up this opportunity.

    74. I got dish for internet and tv last June. My roommate and I decided to make that change. After a short time we realized that the internet part of the service was the worst I had ever experienced. So we canceled and kept only the television stations. They also put the dish on the roof without my permission. Now I am in a position where I can no longer keep the service. My roommate passed away unexpectedly 5 days before Christmas. I have lost half the rent so I cannot afford the dish and where I will be staying, at someone else’s house is where I cannot bring the dish. With all this bad news I am reading I am afraid I may have the same problem. I was ale to legally cancel my apartment least early with out penalty due to the loss of the other tenant I do not understand why Dish makes it so hard. I am afraid to call them. I cannot change my account until I get my direct deposit changed with Social security and that always takes a month or two. Does anyone know if there has been any change in how Dish deals with special circumstances at all. Thank you. Dan

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