How to Cancel Service
Dish Network offers television and Internet services, typically with a two-year contract. The two-year contract or 24-month agreement as it is commonly stated on advertisements, is the cost of getting services at a lower rate. For instance, customer sign up for an introductory rate that is 50-percent off the normal rate for the first 12 months, but after the first 12 months the customers have to pay a much higher price or face early termination fees. Either way, Dish Network is getting their money out of the deal.
Customers with a Dish Network contract need to call 800-333-3474 to cancel their service. You will be asked personal information about your account to verify your identity. The customer service representative is trained to keep you on as a customer, but keep telling the representative that you wish to cancel. They will then calculate the total early termination fee based on the length of your contract and the number of months left on the contract.
Visit the Dish Network website to read more about cancelling service at: http://www.dishnetwork.com/downloads/legal/RCA.pdf
Is There an Early Termination Fee?
When you sign up for Dish Network services, you are signing up for a 24-month contract. The standard early termination fee is $420, which is reduced each month by a set amount not listed on the Dish Network website. The longer you keep the services, the less you will have to pay in early termination fees. There are other fees associated with early termination, including:
- Dish’n It Up: $240 maximum
- HD Free for Life: $240 maximum
- Equipment Fees: from $50 to $400 maximum, depending on your equipment
Early Cancellation Policy
We could not find a detailed early cancellation policy for Dish Network and according to customer complaints, there may not be one. We found claims of a three-day grace period, 14-day grace period and 30-day grace period; none of which is stated on the Dish Network website.
Technicians that come to your home to install your Dish Network receiver and dish are contracted out by Dish Network. There have been thousands of complaints over the years of techs promising grace periods and no early termination fees only for the customers to find out later that these claims are false. All customers must read the fine print of the Dish Network contract before signing any paperwork.
Will They Work With Me to Avoid Cancel Fees?
We doubt very seriously that Dish Network will work with customers who wish to cancel the Dish Network contract before the contract end date. Customer service complaints report customers being charged anywhere from $50 to $700 for early termination. The fees are often listed as contract fees and equipment fees. There are even customers who have paid the early termination fee to Dish Network only to be charged for monthly services after the service is disconnected.