How to Cancel Service
Frontier Communications is an Internet, phone and television company. The company offers special prices and bundles that lure customers in only to find out the fine print locked them into a contract with an early termination fee. Customer service at Frontier is quick to sell, sell, sell a new service, but they are not so quick when it comes to freeing a customer from paying an early termination fee.
If you need to cancel any of your Frontier services, read through the terms and conditions of your plan before cancelling to make sure you do not have to pay an early termination fee. Then, contact customer service at 800-921-8101.Tell the representative that you wish to cancel your services and set the cancellation date.
Is There An Early Termination Fee?
Yes, there are early termination fees for many of your Frontier products and services. The following early termination fees are listed on the Frontier website.
- Unlimited Digital Phone: $200
- Unlimited Digital Phone (State): $200
- Essentials Digital Phone: $50
- Basic Digital Phone: $50
- High-Speed Internet: $200
- High-Speed Internet Lite: $50 Dish Network: $420 (amount is reduced by $17.50 for each month of service.)
- Peace of Mind (for PC): $50 per computer
- Dell or Asus Mini Laptop Promo: $300
- $20.10 Promo: $200
- Flip Camera Promo: $200
There are likely other early termination fees associated with Frontier Business services not listed on this residential service list.
Early Cancellation Policy
It appears that Frontier will charge the full early termination fee if the customer cancels service before the end of the promotional period. The length of time the customer must maintain service will vary based on the promotion.
According to the terms and conditions, if you have month-to-month services with Frontier, you can cancel those services at any time without recourse or early termination fees.
Will They Work With Me to Avoid Cancel Fees?
Frontier customer service does not have the best reputation on earth. According to customers, Frontier makes it difficult to cancel services and they continue to bill after services have been cancelled. If you have a special situation, like you’re moving or you’re being deployed with the military, you may be able to cancel a promotional service without an early termination fee.