Cancel Golds Gym Membership

  • Write A Review

    How to Cancel Service

    Gold’s Gym is a membership-based gym with locations throughout the United States. There is evidently a huge uproar within the company about cancellation procedures because the full Gold’s Gym cancellation policy is listed online at This information is also part of the membership contract issued by Gold’s Gym the day you sign your contractual obligation. You must follow the exact instructions listed in this document to cancel your membership to Gold’s Gym.

    When you are ready to cancel there are three steps you must complete. If any of these steps is missed, you will have to restart the entire cancellation process all over again the following month.

    Step 1: Go to the Gold’s Gym where you signed up for the membership and ask for a cancellation form. Fill out the form and hand it to a Gold’s Gym employee. You may also wish to send a certified letter of your desired cancellation to the gym.

    Step 2: Pay the requested 30-day fee. There is a 30-day notice required when cancelling your Gold’s Gym membership. During this time, you may be charged one last month’s dues. There is mention of a 30-day notice payment, but we are unsure if that payment means the final month’s dues or an additional payment on top of the final month’s dues.

    Step 3: Pay your improvement fee. Gold’s Gym charges customers a club improvement fee. There is no mention of when this fee is charged or how much the fee is, but if the customer is scheduled to pay the fee within the 30 days following the cancellation request, they are responsible for paying the fee.

    Is There an Early Termination Fee?

    Yes, there is an early termination fee called a 30-day notice payment. We assume this fee is equal to one month’s membership dues, but we are not certain as the exact amount of the fee is not mentioned.

    Even if you qualify for early cancellation due to disability or medical reasons, you are still required to pay the early termination fee – no matter what. If the membership holder dies, the early termination fee is NOT waived.

    Early Termination Policy

    You can cancel your membership to Gold’s Gym early if you move to a location where no Gold’s Gym is within 30 miles of your home, if you are fully disabled as defined by a doctor or if you die. No other cancellations are accepted. If you stop payment on your membership dues, you will be charged NSF fees and Gold’s Gym may file your membership with a debt collection agency.

    Will They Work With Me to Avoid Cancel Fees?

    We’ve not read good things about Gold’s Gym membership cancellation. The company is known for charging extra months and refusing cancellations all together.

    GD Star Rating
    87 Comments on “Cancel Golds Gym Membership
    1. new way for cancellation:
      1. Go to: http://WWW.GOLDSGYM.COM/MSS
      2. Create an account, submit. They will send confirmation email
      3. Go to your email and acknowledge. The email link will take you back to Golds Gym and finish the account creation process (name etc).
      4. Click on “Account Info”, select cancel membership and follow the prompts.
      5. You will get a confirmation number sent to your email.

    2. I have spent three months and several phone calls to cancel my account and it seems impossible. Very smart of Gold’s Gym to make it so difficult because at $40 per month x 3 months = more money in their account. Hang in there and cancel if you want. Also tell everyone you know that if you do join Gold’s gym it maybe very hard to cancel.

    3. I have been trying to cancel my membership for several months also. Even after golds employee tried to walk me thru it to no avail, once again, I was told a manager would have to call me. I have been told this four times now!!! So frustrating!! This is bullshit!!!!

    4. I have gone to the gym to cancel and they send me to go on line On line I am told to go to the gym to cancel This is not tolerable Then My membership charge was changed from 29.99 and a 25.00 charge was added to my account a full 3 weeks earlier than usual I have contacted my Am Ex and cancelled Horrible Service

    5. I love the part that says..if a member DIES the fee still won’t be waived. Thwy make it next to impossible to cancel..what kind of asshole company are you? 4 phone calls…checked this site…still trying to cancel…what esle do u assholes want?

    6. I love the part that says..if a member DIES the fee still won’t be waived. They make it next to impossible to cancel..what kind of asshole company are you? 4 phone calls with no answer…checked this site…still trying to cancel…what esle do u assholes want?

    7. I tried to cx my membership, a disabled vet with both knees metal and bad back!! They tell me I cant because i signed year contract!! The guy “simmons” that signed me up said i was under NO obligation and could cx at any time!!! Or I would not have signed up!! This is a False sales pitch they give and I will let all the community know how i was lied to and it will cost your gym more $$$$ than my little contract would have!!!!!!!! I would have came back after the 3rd knee replacement but now theirs no way!!!!! On social media i PROMISE THIS WILL COST GOLDS GYM ALOT OF FUTURE CONTRACTS!!!!!!!!!!!!!!!!!!!

    8. i would like to cancel my gold gym members same this week I well be out of Virginia for the summer

    9. A Gym with no swing pool and other activities and behaving like they are Gods.

      Very bad custmer Serivce. I talked to the manager to cancel my membership. He told me that the Regional manager has to sign on it. I am still waiting for 2 months to get his call.

      You will be better off to join other Gyms, like LA Fitness, then Golds Gym.

      We need to teach these people, that they only exixt because of us. If we don’t join then, then they will be out of business soon.

      Good Luck this kind of Customer Service.

    10. I tried many days to cancel my membership, so difficult, bad services,… I had to cancel my am express….. i spend time in the gym with the rep, by phone, by internet. Horrible service. But for sure the charge for 30 to 60 days more…. So smart for you guys…

    11. Iam surprised golds gym has not been sued for using tactics that are obviously against the law and if not should be even if you follow the on line cancellation which by the way does not work. somebody needs to take a stand I promise I will look into this immediately and call whom ever necessary to look into your illegal practices.

      • This is the worst membership contract ever! We were not informed about th ridiculous penalty fees for cancelation of our contract. $60 transfer fees, on top of that, the person who we transfer our membership to must sign a 1 year contract. My husband and I have to pay around $500 in penalty, what crime did we do, wait it’s called we are moving to another city since my husband got a new job and there is no Gold’s gym there. The customer service is the worst I’ve ever seen in the world, they don’t care about losing customers. The staff is rude, non-understanding, their classes are tiny, they don’t ever offer many classes. Tell all your family, friends to never sign a contract at Gold’s gym. Someone needs to take them to court! ASAP! Come on my Cali lawyers, go get them!

    12. I need to cancel my membership, because I had hand surgery and cannot lift weights or apply pressure to my hand.

    13. Like going from Monthly of $36 to bi-weekly of $18…….nope, we’re to stupid to know that is a price increase.

    14. I sent the letter to Gold’s Gym just like they said in the contract. They stopped charging me for two months at the end of my contract, so I thought all was well. Then, out of nowhere, I get a $78 charge! Two months after they stopped charging me. So I went online to sign up for an account so I could cancel (just like the manager at the gym said), but then when I tried to do that they said they didn’t recognize my email address, so I would have to go back to the gym and cancel my contract. This is BS! I’m calling my bank to stop the charges and getting a new card. Someone once warned me about this with Gold’s Gym. I should have listened.

    15. I had numerous billing problems with Gold’s Gym when I first joined. It took me weeks to resolve the issues. Ultimately it was resolved. Then, I recently assisted my daughter in getting a membership and the same thing happened. I was charged twice within a 4 day period. Should have learned my lesson. What is so frustrating about this company are the bold faced lies. They lie to get you to join and then tell you that there is no recourse. Then everyone points the finger or denies telling you that. If I were going to join another Gym I will record the conversation. Its not illegal, you are in a public place and within earshot of others. When I left the Gym a bit ago there were several agents on hand sitting at their desks. It was hardly crowded. As I drove away, I got an alert that my account was charged again for my daughters membership. I called the Gym and was told that no one was available…Unbelievable lies. My oldest daughter used to work there and every time someone called and requested a manager, they would tell her to take a message and/or tell the caller that they were in a meeting. Wow, great customer service.

    16. I am reading the comments and realize I have a long road ahead of me to get out of this Gold’s month to month membership that I entered with full disclosure that I would be leaving in a couple of months.It’s a complete run around. They lie, as others have said. There must be power in the number of people who have been jerked around by this Company. There must be some way we can warn others and/or take Gold’s to task for their scam.

    17. I went to Gold’s before I deployed with my orders but they turned me away with absolutely no help saying I have to fax my orders somewhere else. I am currently down range and still trying to suspend my membership until I come back. I would like some instructions please.

    18. I just read some of these comments wow. this corporation hasn’t changed one bit all about money for Golds Gym I really don’t know how you get away with some of this crap. I have always known its vey diffulcult to get out of contract But this 2 every 2 weeks you take a payment And its not a.ways the same each month there is where Golds makes a killing late charges that’s more than the damm, payment I in the process f canceling but I don’t know if it can actually be done This gym improvement fee what the hell are you trying to pull doesn’t even explain what a improvement fee is and how much it is leaves a open check book for Golds. I read about the disabled vet not being able to get out of his contract To the veterans of the armed forces boy cott these non patriot bastards. I am a marine veteran myself VFW wants to do something for the vets legally against Golds

    19. Contract, contract, look at your contract and it will tell you about cancelling your membership. Send a certified letter to the Gym and the billing company just to be safe. Dont be fooled by going in and signing their little cancellation form, it does not cancell anything. Stopping the payment at the bank will only get you collections charges and late fees.

    20. I had to call my local Golds Gym and ask for the cancellation process. She told me to call a number it was: 800-323-6005 and I pressed 2 which was member services. I was then transferred to a live person and within two minutes my contract was ended. I was however, charged a 58 dollar early termination fee… Which SUCKS. but it was not a hard process like everyone is making it out to be….

      • Brittany, thank you for the number! If you don’t mind my asking… did you cancel your membership due to moving out of range from a Gold’s gym/being medically disabled? I simply do not want my membership anymore, specifically because this is the worst gym I have ever had to deal with. More importantly, I cannot pay it, I even cancelled my bank account because I have no money whatsoever and they were charging my account and putting it in the negatives. I have repeatedly gone to the gym and spoken with several representatives who were extremely helpful when it came to persuading me to get a membership (even telling me I was under NO OBLIGATION and COULD cancel whenever) but when it came to canceling they completely changed their demeanor. Canceling a membership should NEVER be this tricky. Our lives do not revolve around this and the people at Gold’s Gym should be ashamed for their dishonest ways of handling business.

    21. I moved from San Antonio to Columbus GA before 4 months ago , becomes I’m military I tried to cancel my member because there is no gym here, but they still charge me 48 $ per 2 weeks, so I payed until now 376 $ for nothing , and I still don’t now what should I do , even I tried to call them I have to wait for 15 minutes until someone answer, I gut sick with this, even if they answered me each one transfer me to another one and I had to wait another 15 minutes .

    22. I lost my credit card so the billing wasnt being paid. One month later they sent it to a collection agency demanding payment of $2400!!!

    23. I just cancelled by calling 1-800-693-3948. They told me I had to give a 30-day notice so I’ll be charged only once more supposedly. I got a confirmation number so I suggest everyone try calling this number. My gym told me to call it as I couldn’t go in (I moved to another state) and it looks like it worked.

    24. my auto was hit by a hit/run auto. a member of gym witnessed this and left no but no name. golds asst manger was more interested in helping and abetting the hit and run driver than in assisting me. because of this I will have to pay my deductible.

    25. auto struck by hit/run vehicle. member of golds witnessed this. she reported it to golds with license plate no. but failed to leave her name. gold refused to assist in any way. because of this I will have to pay the 1000 dollars deductible.

    26. I got told since I signed the contract not knowing that at first that I can’t cancel I still gotta pay for a year and wait until February to cancel which I think is bullshit BC you should be able to cancel whenever you want I am tired of gold’s gym and would rather spend my money on other shit besides a membership to a gym and you can’t get out of the contract without paying a bunch of fees that they don’t about to begin with I want outta the contract but don’t know what to do I got told by an employee that I can’t cancel until February next year and that is bullshit I’m not gonna pay 200 a year for a gold membership go ahead throw your fines at me don’t mean I’m gonna pay that shit gold’s gym is nothing but a damn lie to get your check every month

    27. So, my husband and I followed the instructions to a tee to cancel our membership with Gold’s Gym over a year ago. We never received any phone calls or notices saying that it hadn’t been cancelled…until Saturday. We got a letter in the mail from a lawyer. It stated that this was our final notice and that we now owe Gold’s Gym $1,700!!! When we called to explain that we had cancelled over a year ago, the lawyer told us that there was no way to cancel a Gold’s Gym membership. We know this is BS because we followed the instructions on the back of our agreement! Good luck to everyone with this shady company. I would highly recommend keeping a copy of the contract you sign, any cancellation letters you send them and anything else dealing with them just in case. Keep these items filed for a few years before throwing them away!!!! And do not suggest anyone try these guys out! They are crooks!

      • That’s a crappy lawyer! I’m not even an attorney, and even I know that their contract is not above state laws and state constitutions. Look them up: often, they have a lot of protections regarding deceptive businesses, like Gold’s. In many places (eg. Utah, Texas, etc) people had used their states laws to get out of gym contracts. Gold’s is not above the law!!!! Any lawyer that says stuff like that, is not doing his/her job: a lawyer’s first and foremost job is to know, read and interpret the law, that’s why they’re lawyers.

    28. i have tried for months to no avail. the manager was so rude to me an my guest when i was clearly lied to , he actually refused to help me cancel!! its not that i wouldnt of enjoyed continuously going if i would have been treated like a paying customer. instead i got insulted and asked to leave. i figured hey i will call and they will fix this for me , ha! my advice find a gym other than golds and go month for month. golds rips us off monthly!! good luck everyone.

    29. Have tried to cancel my membership at golds. I had fulfilled the contract for the year I signed up and then continued to pay and be a member for another year without a signed contract. I turned in a letter to the desk with the notice of my termination in March. Golds charged my credit card again in April and May. When I called the said it took some time to process the cancelation, I called again last week and was then informed that I must turn in their form and speak to a manager. My only option now is to go through my credit card company. This morning I tried to use the phone number listed above but that service does not work with the Sebring Fl Golds. The credit card company will be disputing the charges for me. After paying for more than 24 months of gym fees they won’t release me unless I jump through hoops it is quite irritating. Somebody should take them to court.

    30. I tried to cancel my membership before moving to another state. There are far few between locations where I am. I told them I wanted to freeze at first, but they wouldn’t let me, they stated i had to call that number on my member id key fob. I do not want to continue to make gym payments for a gym i have not gone to since spring.

    31. I am ready to cancel as well…have heard it’s a nightmare. Should have left it with a remaining balance when my debt card # changed due to being compromised. If they give me any issues- will call my bank and have them stop the payments from being withdrawn or request a new card and number. They will not continue to collect my money once I submit my forms. As we say down here: There is more than one way to skin a cat :)

    32. My account was cancelled back before the location was a Gold’s Gym is was Spectrum back then, these aholes reactivated the account about a year later and have been charging me since then going on at least 4 years now. Part of the reason I had cancelled before was because I found it impossible to go to that location. Now I lose about a week of groceries every month.

    33. I hate Golds Gym its expensive dirty machines always broke very inconvenient. I can no longer afford the membership I was told that I could cancel at any time NOT. I was told that I needed to pay $500.00 have a doctor excuse or move. I hatethat I joined they said the cancellation fee would be $50

    34. We read all the negative reviews on Golds for cancellation issues. We paid the membership in full for 1 year by check. Be aware there is extra costs added in besides monthly dues. 45 days before contract was up for renewal we sent a certified letter to corporate as contract stipulated. Gym in college station still calling and harassing about owing money. So glad we read reviews and did not give them a credit card, they are S.O.L. Do not sign up with these crooks.

    35. I am truly disappointed at Golds Gyms tactics to obtain you money. On the day I signed up they were so eager to get my credit card off my hands without explaining what I was getting baited in to. Eagerly the trainer said,”Sing here and here”. Biggest mistake of my life. The trainer that signed me up told me that I was entitled to a couple of introductory sessions for a personal trainer for free. $189 sound is just the amount to describe free. I was scheduled my session 2 days after I had signed up. I arrived excited to see my potential only to find out that the trainer was not in that day and that I had to reschedule and that Golds Gym will contact me. This so called “free” training sessions expired I believe in a month or so. For 30 days they kept telling me that somebody was going to call me. Who do these people think they are? some celebrities that are so eager to have a training session with them. Just do what you are paid for and go on with your life. This leads to another inconvenience I had when changing my payment information.I had to cancel my debit card and so I went to my Gym to update the info. I was standing there in the front desk for 3 minutes before this woman so full of ego came up and said what so you need. OK. hold it up right there, thanks to me you have a job so a little respect. Those silicone breast don’t make you a celebrity. What up with most Golds Gym employees thinking they are the queen of England. well anyways she helped me update my payment account or so I thought. A few days later I received a call for their debt collector stating that my payment is over due. I called my gym to find out that the woman forgot to submit it in. So i had to pay a bounce fee to their collection agency all because of this woman. I yet have not attempted to cancel my Gold’s Gym membership but now I know I will go through hell.

    36. My local gym provided me with the website address; be sure to click on the next button. I was able to cancel my membership via the website. Make sure your write down the confirmation code.

    37. I hate the run around this company does. I have been trying to cancel and to no avail. I will never use this service again. and further more it is easy and they help you apply but to cancel you need a lawyer. I WANT TO CANCEL TODAY NOW!!!!!

    38. Golds has been overcharging me for quite sometime now..I just happened to audit myself and noticed it…immediately cancelled my membership and will not return

    39. I have tried to talk to manager about my account for 3 months. Either their not there then or out of town. Then they want a cancellation fee of $35. Terrible outfit.

    40. when a persons membership is up they should just cancel your membership by asking if the customer is interested to stay for the next year

    41. I had a previous contract with Gold’s Gym and simply wrote a letter stating I wanted to cancel my membership that I didn’t have the time to go and stated I was following the rules set forth in the contract (and quoted what it said).

      I submitted it via registered mail. Also told them I would be stopping any further payment thru the credit card company and requested any balance due or refund notices to be sent personally to me. The contract was cancelled and I have had no problem with them. In fact, I have once again joined a local Gold’s gym; but was told I could not cancel until the end of the contract year without penalty.

    42. Gold’s Gym is a joke. Yeah they have great equipment but when it comes to canceling the service, they will find any way to get your credit card information to charge you on another card.

    43. The link in your “how to cancel your membership” document does not work. I have been a paying member for 10+ years. Now I am trying to cancel my membership and it sounds like an act of God isn’t a qualifier. This is not rocket science. I will follow the 3 steps listed and I expect results.



    45. I work so much I am basically paying for a membership I’m not using. I call and they say I’m under a contract until January and I know that’s a lie because they were running a no contract special when I joined. So I see they want to go through all these changes and wanting all this money just to cancel so I will be blocking them from drafting the money from my account.

    46. I have written two letters to try and cancel my membership and not received anything to indicate it has been done. I’m still receiving calls about the membership. also your information to cancel the membership is not listed on your website and it needs to be updated so that people who can’t make it to the facility can do so. And there should be a contact person or persons as well as a direct number if someone needs assistance in cancelling their membership.

    47. I have been trying to cancel my membership for about 4 months now. Be extremely careful and think long and hard on joining the rock Hill, SC gold’s gym. The owner hides behind his computer… Won’t return any of my emails or calls. Has his bullshit employees be the messagener. I have a restraining order against another customer there. You would think they would be willing to help out. All they care about is money. So my advice to anyone out there wanting to join a gym… Stay clear away from gold’s gym!!!

    48. So i called them couple of times for cancellation and they asked me to either email the request or come personally. When asked by me can i cancelled my membership anytime? then they were like yes.. you can cancel at any given point. After my cancellation i still see them charing me $81 for membership and 1 month fees. When asked they told me you need to give 1 month noticed. So when I called you guys why dint you told me about this??? really??? all you want is to get few $$ from customer by ruining your brand name… I use to recommend GOLD Gym to each and everyone but know i will make sure that people know about how you cheat them after they sign up…

      Totally disappointed with this….

    49. Yes, The gym is trying to make it impossible for me to cancel. I will need to check for legal options. No one should be tied to any contract in this manner.

    50. I want to cancel my account. My account is going to be renewed on jan. 16, 2016. I was told to give 91 day letter notice to asf. Then the lady called me back and told me i have to have it in by oct 7, 2015 in order for it to not renew, it is september 29,2015. I wont be able to get it to them until oct 7th by express mail from canada. I dont know but if they recieve my letter by oct 7th isnt that 101 days.10 days to spare?

      Can someone tell me why this is so?

    51. I can’t make exercise because I have problem in my Knee.
      I payed for 4 or 5 years and I attended only 3 times and now I want to cancel my account.Thanks.
      Member 800.99

    52. I am a NorthsideISD teacher, my membership is canceling on December 31, 2015. I want to make sure that it is canceled. My number is #R07171286474. I can’t afford it without the school district paying for it.

      I also need to cancel my mom’s, Anna Reynolds, that is part of my account or I am her pay information out of my account. Anna Reynolds number is #R07171214995.

      Thank you, Anna Reynolds is 76 years old. So she is just too old to use the gym anymore.

      Thank you for your help and time.

    53. I don’t live even close where my gym is anymore and my year is already up. I don’t know why it’s so hard to cancle a membership.

    Tell Us What You Think! Post Your Comment Below:

    Your email address will not be published. Required fields are marked *