How to Cancel Service
LA Fitness is a gym that requires a membership for visitors to use gym facilities on a regular basis. According to the LA Fitness website, customers can choose to cancel their membership at any time if they have recurring billing. There is no mention of an early termination fee associated with cancelling, though the company clearly wants customers to suspend or freeze their memberships instead of cancelling. If you have a personal fitness trainer contract, you will need to talk with your gym staff about cancelling that portion of your contract.
According to the LA Fitness website cancellation policy, found here http://www.lafitness.com/Pages/ContactUs.aspx, you can cancel your membership by sending a letter. You should send the letter by certified mail so you can be certain the letter was received. Some contract holders also require the receiver to sign for the letter for added protection. The letter must be received at least five days before the next payment is due to be deducted or you will pay an additional month’s fees. When you signed up for your LA Fitness membership, you paid the first and last month, so you have one additional month to use the gym after you cancel your membership. Send your certified letter to:
LA Fitness
PO Box 54170
Irvine, CA 92619-4170
LA Fitness claims you can also hand deliver the letter to the Operations Manager at your local club. If you choose to use this method, make sure you receive a receipt from the Operations Manager stating that your membership cancellation request was received. The receipt must include the name of the manager and the date the request was delivered – for your safety.
There is also a Cancellation Form located under the My Account page when you sign in. You can fill out that form and send it to the address listed on the form, if desired. You can log in here https://www.lafitness.com/Pages/login.aspx.
Is There an Early Termination Fee?
There does not appear to be an early termination fee associated with cancelling your LA Fitness membership.
Early Termination Policy
The early termination policy appears to be open, which means you can cancel your membership for any reason.
Will They Work With Me to Avoid Cancel Fees?
We read through multiple consumer complaint forums all claiming LA Fitness does not process cancellation requests when they are received. Consumers have hand delivered the cancellation forms, sent the forms certified mail and contacted the corporate office to no avail. At times, consumers have cancelled credit cards and checking accounts to get out of the contract months after sending cancellation requests.
We want to cancel our membership in effective today October 3, 2012 and fees are no paid on credit card CITI. We will appreciate it. thank
Hi I was an l a fitness member but I cancelled my membership is there any way I could get my membership back?
I ready do like la fitness however I move 2 Mobile, Al and they dnt hve a L.A. Fitness down here
I like the facility of the LA fitness. When my job became overtime, I had to reschedule my training appointments to later times. They asked me if I wanted an early morning training appt and I said yes. But they would not give me one. So I will suspend my membership. Maybe, I will reinstate later when I can be the facility can find a time that works best for me regarding a trainer. They really need more flexible trainers with better hours. Some people work during the day.
OMG, it’s kind of annoying when you’re trying to cancel membership and LA fitness website either sux or they disabled the button to click next… coz everything else works in the website but that part , I can’t seem to view or print that so-called cancellation form…can I download it somewhere else?
they settled a class action lawsuit for just that problem a couple of years ago so do not take it and insist that they refund any money owed to you from the day you attempted to click on the cancel button!
I need the name and the address of someone in authority. The corporate office claims not to know who is in authority or their address.
I mail my cancellation from like a week a go and still no cancellation. why is it taking so long ?? i dont want to get charge on my credit card .
If you’re trying to cancel your membership good luck. They don’t make it easy at all. Actually they don’t ever want you to cancel, so when you finally arrive to cancel
In person the manager isn’t there. It’s BULL
SHIT illegal. La Fitness is a joke of a gym.
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So I tried to cancell my membership a year ago in person, but you said I had to mail in a form with a check. I did. You didn’t cancel my membership! You’ve been chargin my account for almost a year you assholes!!! With fucking service fees!!!
Then you refuse to give me a refund because I have no proof. This has to be a fucking joke.
We are moving to an area that does not have a LA Fitness. We still have 5 months left on our paid in full membership. They say because we paid in full, that we will not get money back for the 5 months. What a joke these people are. Just like the defunct company they bought.(Bally’s). I read there was a previous class action suit. I will look into that.
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Never sign up with la fittness i was going threw money promblems and i askd could the just let me cancel didnt wanta know so i havent been in 5 months now my contract is up i can cancel but no ive been ringing them 4 well over a week now and spent at least a total of an hour half listening to crap music being played and then a message sayin pls stay on the line ure call is important . SO ONCE AGIAN STAY AWAY FRM LA FITNESS oh by the way to of my mates are pulling out of there cntractj
IT SEEMS LIKE IT IS IMPOSSIBLE TO SIGN OUT FROM THIS CLUB. SO PEOPLE BE CAREFUL AND DON’S SIGN THE CONTRACT WITH THEM!! THEY JUST LYING THAT IT IS POSSIBLE TO STOP IT, LATER THEY FIND ANY REASONS WHY YOU CAN’T SIGN OUT. THE WORST FITNESS CLUB EVER!! SO SAD ABOUT IT…
You all are correct, it is impossible to cancel. What form to be mailed in? What account to be created. Small story, my credit card was hacked therefore I canceled it, solution to the real crooks good luck trying to get money again. By the way when was this lawsuit about this, I would like to learn more.
I bought some passes from Groupon and ended up with becoming a monthly memeber. I too have been trying to cancel LA Fitness membership.
Did not realize that I was tied in for the whole year.
It was only after reading a few blogs that I’ve found out
I may be on a ‘Credit’ Agreement with LA Fitness not the usual Pay monthly Gym membership I had years ago. If I was
told I would have to pay the whole amount even if I chose to cancel I would have NEVER have joined in the first place.