How to Cancel Service
LA Fitness is a gym that requires a membership for visitors to use gym facilities on a regular basis. According to the LA Fitness website, customers can choose to cancel their membership at any time if they have recurring billing. There is no mention of an early termination fee associated with cancelling, though the company clearly wants customers to suspend or freeze their memberships instead of cancelling. If you have a personal fitness trainer contract, you will need to talk with your gym staff about cancelling that portion of your contract.
According to the LA Fitness website cancellation policy, found here http://www.lafitness.com/Pages/ContactUs.aspx, you can cancel your membership by sending a letter. You should send the letter by certified mail so you can be certain the letter was received. Some contract holders also require the receiver to sign for the letter for added protection. The letter must be received at least five days before the next payment is due to be deducted or you will pay an additional month’s fees. When you signed up for your LA Fitness membership, you paid the first and last month, so you have one additional month to use the gym after you cancel your membership. Send your certified letter to:
PO Box 54170
Irvine, CA 92619-4170
LA Fitness claims you can also hand deliver the letter to the Operations Manager at your local club. If you choose to use this method, make sure you receive a receipt from the Operations Manager stating that your membership cancellation request was received. The receipt must include the name of the manager and the date the request was delivered – for your safety.
There is also a Cancellation Form located under the My Account page when you sign in. You can fill out that form and send it to the address listed on the form, if desired. You can log in here https://www.lafitness.com/Pages/login.aspx.
Is There an Early Termination Fee?
There does not appear to be an early termination fee associated with cancelling your LA Fitness membership.
Early Termination Policy
The early termination policy appears to be open, which means you can cancel your membership for any reason.
Will They Work With Me to Avoid Cancel Fees?
We read through multiple consumer complaint forums all claiming LA Fitness does not process cancellation requests when they are received. Consumers have hand delivered the cancellation forms, sent the forms certified mail and contacted the corporate office to no avail. At times, consumers have cancelled credit cards and checking accounts to get out of the contract months after sending cancellation requests.