How to Cancel Service
MetroPCS is a prepaid cell phone company with quite a popular line of new cell phones and prepaid plans. The idea behind MetroPCS and other prepaid companies is that signing a contract with a cell phone company for one to two years is not something customers should be forced to do to have the latest cell phone technology. MetroPCS offers multiple cell phone plans ranging from $40 to $60 per month, each of which must be paid in advance of the month of service.
If you wish to cancel your cell phone plan with MetroPCS just stop paying the bill. If your account is on an autopay system, you need to contact the customer service department by calling 888-863-8768 or *611 from your cell phone. The customer service representative will cancel the autopay service so you won’t be charged for additional months. There may be a specific cut-off date, depending on when you started service with MetroPCS, so contact customer service as soon as you know you want to cancel your MetroPCS service.
The official website offers additional information on how to cancel MetroPCS at: http://www.metropcs.com/metro/support/phonesActivation.jsp
Is There An Early Termination Fee?
One thing about prepaid companies that keeps customers coming back month after month is that there is no early termination fee. That means customers will not have to pay a fee for canceling service early. Simply stop paying for the cell phone plan you’ve chosen and the account will be cancelled at no charge.
If you wish to take your MetroPCS number with you, don’t let the cell phone service cancel before calling customer service about porting your number to a new carrier. They may not be thrilled with your service, but they should be able to walk you through the porting process.
Early Cancellation Policy
There is no specific early cancellation policy, but we did find a policy on non-payment. If a customer does not make payment on-time, service will be immediately interrupted. There are no lieu periods. The plan due date remains the same so when the customer makes a payment, the next monthly payment is due on the regularly scheduled date so if a payment is 15 days late when you make the payment, you lose 15 days of service that month.
Will They Work With Me to Avoid Cancel Fees?
Customers tend to be rather happy with the no early termination and no contract plans offered by MetroPCS, but there are always hiccups with service. The company will work with you to cancel your service with no trouble. Make sure to contact MetroPCS if your monthly plan payment is on an automatic payment system or you will continue being charged for service.