How to Cancel Service
Netflix is a streaming television and movie provider that offers service for a monthly account fee. There is no contract associated with joining Netflix, so customers don’t have to worry about being charged an early termination fee when cancelling their account.
When you’ve finally decided it’s time to move on and cancel your Netflix subscription, you’ll need to:
- Log in to your Netflix account with your email and password.
- Click on the Your Account & Helpbutton on the right side of the page.
- On the right side of the page is the Manage Accountblock.
- Click on the Cancel Membershipbutton.
- Read the information provided by Netflix, including information on how to stop billing temporarily with an Account Hold.
- Click on the box beside I Accept.
- Click on the Complete Cancellation button.
You have the ability to restart your service with Netflix at any time. You will receive an email verifying the cancellation via the email address you used to sign up for Netflix. Your service will not cancel until the current month is over.
The official website offers additional information on how to cancel Netflix at: https://account.netflix.com/Help?faqtrkid=&p_search_text=cancel&Search=srch
Is There an Early Termination Fee?
Netflix is a no contract company, so customers never have to sign a contract to stream movies and television with Netflix. Your monthly membership fee is charged one month in advance, so cancelling will not cause your account to stop streaming immediately. When the renewal date passes, your account will then be cancelled and your ability to access Netflix will halt.
Early Cancellation Policy
There is no early cancellation policy with Netflix. If you are using the free trial period to try out Netflix, make sure to cancel the membership before the first billing date to prevent being charged for the service. If you place your service on hold, your credit or debit card will not be charged for the service until you remove the hold from your account.
Will They Work With Me to Avoid Cancel Fees?
If there is a billing error and you are billed for your Netflix subscription after cancelling, you’ll want to contact the customer service department immediately for a credit on the account. Make sure you keep a copy of the cancellation email you received when you cancelled your account as verification you should not have been charged. Call 800-585-7265 to talk with a customer service representative.