How To Cancel Service
Sprint offers a variety of wireless phone contracts and plans. But what happens when you want to get out of your Sprint contract? Suddenly, the friendly customer service agent might not be so friendly. Typically, Sprint offers one and two year plans, both of which come with elaborate cancellation policies.
Sprint contracts can be cancelled either by phone or in person. To cancel with your Sprint phone, just type in “*2” to be connected directly to customer service. You can also call in to 888-211-4727 if you’re not using a Sprint phone.
Additionally, you can get human help at the location you purchased your phone.
Is There An Early Termination Fee?
Sprint state’s that any plan cancellation will be charged an early termination fee. This fee is standardized, at $350 for “Advanced Devices”, and $200 for all other devices. These fees are leveled on a per-line basis, so if you want to cancel a full plan that carried multiple lines, you will be charged a fee for each.
The following are what Sprint defines as “Advanced Devices”:
Early Cancellation Policy
Sprint does state that any plan cancellations in compliance with their Return Policy will not be subject to the ETF. So what does this mean for you?
Sprint does offer a 14-day trial of any phone. If you’re not satisfied, just return the phone to the location at which it was purchased. It is also the customers responsibility to terminate the plan. If this happens within 14 days of the phone’s activation, the early termination fee is waived. However, it is worth noting that any other usage fees incurred while the phone was in your possession do still apply.
Will They Work With Me To Avoid Cancel Fees?
After reviewing several forum threads, it seems that Sprint adheres quite strictly to its stated terms and conditions. It’s hard to get out of a Sprint plan once the trial period time is up. While they are very fair about cancelling the ETF within 14-days, they are about anything else. It does seem they may waive the cancellation fee in the event of military deployment.