How to Cancel Service
T-Mobile is one of the leading cell phone companies in the US. Customers who wish to cancel their T-Mobile service before the one or two year contract is complete, will be responsible for paying an early termination fee, in most cases. There are some cases when T-Mobile is willing to waive the early termination fee, but those cases are few and far between.
Call customer service at 800-866-2453 if you need to cancel your T-Mobile service. The customer service representative will look at your account to determine the early termination fee. In some cases, you may be required to visit the T-Mobile store where you purchased the phone to cancel service.
Customers can find more information about cancelling T-Mobile service at: http://www.t-mobile.com/Templates/Popup.aspx?PAsset=Ftr_Ftr_TermsAndConditions&print=true
Is There An Early Termination Fee?
T-Mobile charges an early termination fee for all accounts cancelled during an active contract period. The following early termination fees may apply to your account.
- $200 if there are more than 180 days left on your contract
- $100 if there are between 91 and 180 days left on your contract
- $50 if there are between 30 and 90 days left on your contract
- $50 or one month’s bill if there are less than 30 days left on your contract
T-Mobile does not differentiate between standard and advanced phones like some cell phone providers.
Early Cancellation Policy
If you cancel your new service within the first 14 days (or 30 days in California) you must return the equipment to T-Mobile, pay a restocking fee and that’s it. There is no early termination fee in this case.
If you move out of the area and you have no T-Mobile coverage, you are still responsible for the early termination fee. T-Mobile suggests checking the coverage map before signing the contract.
If the cell phone owner dies, you must supply T-Mobile with the death certificate or other documentation to waive the early termination fee.
If you are deployed in the military, you must supply T-Mobile with your government orders to waive the early termination fee.
Will They Work With Me To Avoid Cancel Fees?
T-Mobile suggests transferring the ownership of your account to someone else to avoid early termination and cancel fees. You must find the person and contact T-Mobile about the change of responsibility before your service is cancelled. T-Mobile also offers a refund of your early termination fee if you choose to come back to T-Mobile within 90 days of cancelling service.