How to Cancel Service
Time Warner Cable is a cable, Internet and phone company offering individual, residential, business and bundled services. Customers often sign a contract to lock in lower service rates, but they have no idea that the contract comes with an early termination fee.
If you have a contract with Time Warner Cable, contact the customer service department at 855-820-9903 or the number listed on the back of your cable bill. If the grace period has expired, you will be responsible for the cancellation fee.
Read up on how to cancel Time Warner service at: http://www.timewarnercable.com/Texas/learn/bundles/plgterms.html
Is There an Early Termination Fee?
Time Warner Cable charges an early termination fee for contract accounts, which may include cable, Internet, phone or a bundled offer. The early termination fee is $175, but customers can decrease that amount by $7.50 each month they maintain active service under the contract. Typically contract lengths are two years, but there could be other types of contracts offered from time to time.
There are some services provided by Time Warner Cable not associated with a contract. These services can be cancelled at any time without an early termination fee.
Early Cancellation Policy
Time Warner Cable offers customers a 30-day grace period to decide whether they want to keep the selected service or not. During this period, customers can use the service to the fullest without additional costs. If the service is not acceptable, the customer simple calls the service department and cancels during the grace period and no early termination fee will be charged.
After the 30-day grace period, customers are responsible for maintaining their account in good standing for the length of the contract. Cancelling early will result in having to pay the early termination fee of $175, minus $7.50 for each month of service.
Time Warner Cable does not force customers to pay the early termination fee if they move into an area without Time Warner coverage. The customer simply has to put in a move form with the new address. A Time Warner representative will review the request and when the service address is not within the service area the customer account will be cancelled with no early termination fee.
Will They Work With Me to Avoid Cancel Fees?
Customers may be able to work with the customer service department to have the early termination fee waived in certain cases. For instance, we read one customer review that stated Time Warner cancelled a two year contract because the account holder was deployed to active duty in the military.