Cancel Verizon FIOS

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    How to Cancel Service

    Verizon Wireless is not the only company operating under the Verizon umbrella. Verizon FIOS, a television and Internet company is available in some areas. As is the case with many cable and Internet companies, there is an early termination fee when some services are cancelled before the end of the contract period. Before signing up for service at that special introductory price, make sure to read the fine print. There could be a contract period of one to two years that you agree to when placing the order. If the price goes up – you have to maintain service or face the early termination fee.

    According to the customer service page, customers who wish to cancel service must call 800-VERIZON to do so. There is no mention that Verizon FIOS services can be cancelled in a Verizon store, so calling customer service before heading into the store is the best bet.

    You can read more about how to cancel Verizon FIOS service at:

    Is There an Early Termination Fee?

    The early termination fee for Verizon FIOS is $360. This information was not found on the Verizon FIOS website as it appears that Verizon is not keen on sharing tons of contract information with non-customers. However, there are tons of informational articles from trusted news sources commenting on the huge early termination fee change that occurred in 2010 when Verizon FIOS upped the early termination fee from $179 to $360.

    Early Cancellation Policy

    There is a 24-month contract requirement for most Verizon FIOS services. Customers have 14 days to review the services and decide whether or not they wish to continue with the contract. During this grace period, if the contract is cancelled customers are not responsible for the early termination fee. However, if that grace period expires, the customer must maintain the account for two years to prevent paying the early termination fee of $360. Each month the customers pays for the service, the early termination fee is lowered by $10.

    According to the changes made to the cancellation policy in 2010, customers who move out of the Verizon FIOS service area are still responsible for the early termination fee. This has caused quite the uproar in the customer community.

    Will They Work With Me to Avoid Cancel Fees?

    We read through a few of the Verizon FIOS customer service threads and found out quickly that the customer service department changes from supportive to downright rude if a customer wants to cancel the Verizon FIOS service before the contract is up. However, one customer suggested if you catch a supervisor on a good day, you may be able to get the fee waived.

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    10 Comments on “Cancel Verizon FIOS
    1. Just disconnect your equipment and drop it off at the Verizon Store – at that time your order will be cancelled.

      • Verizon fios and verizon mobile are separate entities. Do they have fios stores? Has anyone tried this, just dropping it off and having it cancelled?

    2. Verizon sucks,, i got ripp off,, i was told by agent at walmart that my bill including all tax n fees will be 134 and i will receive 250 visa gift card. I cancel y dish service and paid cancelation fee thinking that i am getting 250 from verizon. first bill was 170, second was 135, third and onwards 178???/ WTH ….never got my gift card. Called customer service n was told that gift card was never authorized , n my bill is 178 not gonna be lower. So please make sure especially at walmart if u encounter by VERIZON rep,,don’t sign up with them,they give false info just to get ur business n they only care about their commission. I can’t wait to be over with my contract ,so i can go back to dish n time warner.. Thanks Verizon ,,

    3. My girlfriend and I are moving into a new Townhouse. We currently are a customer of Verizon Fios and subscribe to internet and television service. We are moving in a few days to a location that Verizon Fios does not support in terms of television and internet. Since they can’t support us in the new location they are requiring us to use a partner Direct TV so we are not in breach of their contract. Unfortunately, the property manager does not allow Direct TV on the premises. Without support we are forced to discontinue service and choose another provider. Now comes the nasty early termination fee. Verizon Fios is telling us we are on the hook for $150 to terminate the contract early. They can not support the area we moved to yet we are on hook for the contract. The only option they provided us was that we can spend $30 per month for the remaining 12 months or $360 dollars total and avoid the cancellation fee. We have no need for a LAN line, was not contracted for a LAN line at our current address, and the $30 monthly fee is outrageous as it only cover local calls within a few miles. The customer service agent was rude and the same with his manager. I question the ethics of this company and do not feel they do good business. Hopefully, someone with better ethics will act in good faith and resolve this situation and restore my confidence in Verizon Fios. If not I have no choice but to blacklist this company and voice my thoughts and concerns on forums and chat rooms.

    4. I had bundled service with Verizon for several years. While under contract, I moved to an area where they did not offer service. I was told, and have been billed for a $200 cancellation fee! I was told that even though they do not offer service in the area where I moved, I still breach my contract and will be charged a fee. I am looking for a class action lawsuit to join. Thank you.

    5. Verizon is accusing us of copyright infringement and slowed our internet until it is unusable. I have been on hold for the last 19 minutes waiting to cancel service. So disappointed in the service.

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