Cancel Windstream

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    How to Cancel Service

    Windstream is a cable, Internet and phone company. The company offers various packages and bundles with prices that start out lower than the normal price and rise after the preliminary period ends. When the price hike happens, some customers attempt to cancel the bundle only to find out they’ve entered into a contract for service that lasts one to two years. Windstream does charge an early cancellation fee if the customer ends service before the contract period ends for both high-speed Internet and Dish network services.

    Customers who want to cancel their service contract with Windstream can call 866-445-5880 for residential service and 800-843-9214 for business service. Tell the customer service representative you wish to cancel one or more services. The representative will either transfer the call to the billing or retention department, or process the cancellation. You may be required to pay the early termination fee on the spot for the cancellation to be effective.

    Alternatively, customers can visit a local Windstream office to cancel service.

    If you want to learn more about how to cancel Windstream service visit:

    Is There an Early Termination Fee?

    There is an early termination fee associated with high-speed Internet and Dish network contracts. High-speed Internet contracts are typically six months in length. If the customer cancels before the end of the six months, they will be charged $50 per month left on the contract.

    The Dish Network contract is a bit longer at 24 months. If you cancel your Windstream Dish Network contract before the two-year commitment is complete, you will be charged no less than $17.50 per month left on the contract.

    Windstream operates in many different services areas and even under different local company names. We found a document for Chapel Communications that describes an early termination fee of $250 if phone services are cancelled before the end of the contract date. There is a good chance early termination fees differ from one location and contract to the next.

    Early Cancellation Policy

    We did not find an early termination policy in regards to Windstream accounts and contracts. We assume the company will work with customers who move out of the service area, but Windstream may not be the customer’s biggest challenge. Dish Network may handle customer service and contract details even though the package was purchased through Windstream. If that is the case, customers will need to meet Dish Network cancellation requirements, not Windstream’s requirements.

    You are responsible for contacting Windstream at least 30 days in advance of a contract renewal to cancel the contract, according to the Terms and Conditions.

    Will They Work With Me to Avoid Cancel Fees?

    Give customer service a call if you find you want to cancel your account with Windstream. The longest contract period we found mentioned online was a 6-month contract, though some newer service contracts may be longer. Dish Network contracts are for a minimum of two years and are held and controlled by Dish Network, not Windstream.

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    13 Comments on “Cancel Windstream
      When McLeod/Paetec/Windstream renews your contract there is no mention of contract terms once the initial period is over. In 3 different locations they will state “this is a “X” month contract” and no mention of AUTO RENEWAL. This same TRAP is used with businesses, but a business cancellation charge is THOUSANDS of dollars, and finding replacement service in a tiny window is difficult for a business of any size. You were supposed to go to a website to view the standard terms and conditions, which they can change at any time without notice. So even if went to site 36 months ago at the beginning of my WINDSTREAM contract, which wa with PAETEC, they could have totally changed the terms and all you will see is where they are now. The legality has of this way of doing business is questionable, but the real question is DO YOU WANT TO DO BUSINESS with a company with these types of practices? Windstream is NOT honoring my “MASTER SERVICE AGREEMENT” which was 40+ pages and DID address termination, but that was McLeod, the only company I chose to do business with. The policies of WINDSTREAM became mine when my contract was sold to WINDSTREAM from PAETEC from McLEOD. Remember mortages being bought and sold? Same idea, except here if you don’t like your loan servicer you can REFINANCE without penalty. Again, BUSINESS BUYER of Windstream products be wary!!

    2. Customer service is a JOKE! I have tried for 4 yes FOUR days and have yet to speak with a human. My father passed away and I need to cancel his service, but getting ahold of ANYONE at Windstream is imposible. I guess that when the bill doesn’t get paid then I will get someone to talk to. PATHETIC! Very happy to sign me up for service but when you need help…NOTHING BUT ASS PAIN!

    3. My contract was past the renewal time. Windsteam sales people came into my office to pitch a new contract. I went with another carrier. I also sent a letter to Windstream stating my intention to not renew with them. 3 months later, I get a collections call for $6000 for early termination of an auto-renewed contract. Not gonna pay it. I played by the book and Windstream showed that they are a shady and underhanded enterprise. I’ve called numerous times – and no help to be found there. A simple apology would have been nice. Guess not.

    4. Just cancelled windstream service and it is the best day of my life. No more lousy service with a million outages every week. They will not refund my amount because they do not prorate service. This is fraud that they do not have a policy to refund money to their customers. Super shady company windstream. If any one is interested we get together and file a complain to Federal Trade Commission against windstream regarding not having a policy to refund the amount the customer and charging customers for service they are not providing.

    5. We have had windstream for a couple of years and the outages is ridiculous. With 6 lines, i am his IT consultant and have multiple times recommended dropping the service for comcast business or a comprable service. It just a T1 with service so the crappy DL rates are bad enough. However, he signed a contract and I thought that Tennessee or somewere there is something about ‘dedicated lines’ such as the T1 and the phone that if it goes down, they are supposed to have it back up …now looking diligently for a way to break our contract legally because this is seriously disrupting our business and costing us sales, sales lead, etc. Anyone know, would be appreciated greatly

    6. I told Windstream I was not renewing and they hit my business with a $6000 early termination fee. I guess you need to send a certified letter. Bad company with bad products and worse practices. Avoid this company like the plague it is.

    7. I’ve had windstream for six months… I’ve had nothing but outages, and have waited on more than one occasion for a tech to come to my home… after waiting out the four hour “window” they gave me, no one showed up! And then, another day! No one! No one even called me back to say they were sorry and could they reschedule! I’ve had absolutely no internet for more than a week, and for most of the six months, it’s been a matter of restarting their modem, and having them redo my connection over the phone… i’m over it! Seriously. I had Dish come out today and install a satellite for internet… However, windstream STILL won’t answer the friggin phone! I’ve called at least half a dozen times since they haven’t shown and tried to cancel my account… The only time they answered my call was to tell me that they don’t cancel accounts through THAT number! *&^%^&*( Yea… well, I’m NOT paying, and I’m out of here… come get your stupid router/modem… and get your stuff out of my HOUSE!

      Seriously, I’ve never had such bad customer “service”… really? get your act together. NOW

    8. DO NOT EVER order service with PAETEC/WINDSTREAM. I have had too many issues to count with this company and only had a minimal resolve (problem was addressed 45 days after I said I was going to the Better Business Bureau). I was still never satisfied with the outcome but they will not let me out of the contract without paying an insane termination fee. I have never dealt with a company with such poor business practices and I do not know how they are still in business.

    9. They changed the web site that suddenly our user name and password did not work. So my wife had to call repeated only to have offers to win or buy all kinds of stuff you have to pay some money to win or be put in the drawing. So much for their software to prevent scams when they are doing it themselves! Offers for cruises, paying a couple dollars to get a $100-$200 gift cards or a couple dollars for a chance to win gift cards. She’d go through all this only to get disconnected once she got a living, breathing human. When she finally got someone without being disconnected she was informed she did not have my permission on file for her to access the account So when she finally spoke to someone they again informed her that I had not given her official access to the account so they would not help her. I gave her access over a year ago when they claimed I had not given her access to the account which I had done several years before that. Every time they change their system it shuts out access to those names not on the bill.
      Thankfully we are out from under their insanity! We moved but let the internet connected because we are still working on the house. All in all we spent a couple hours for something that should have only taken 5-10 minutes–Including disconnecting!

    10. I know of several Businesses that want to exit their Wind Stream auto renewed contracts. Orginal contract termed and with out notification Wind Stream auto renewed their polices for 3 years. Early termination fees = $2000. Criminal!!!

    11. I want to cancel my phone and internet service. I can not find a web page for it. I am deaf and cant hear on the phone so I need to find a web page.

    12. It is very difficult to get ahold of anyone with any authority. I can’t even get an account representative to contact me to discuss adding additional services. I will say, when we have any sort of outage, they proactively contact us based on their monitoring EVERY TIME. However, there account management is poor to non-existent. Rates are out of line also, but that may be the negotiation skills of my predecessor. We will be looking elsewhere.

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